How do I reset my account password online?
Note: If you intend to change the Wi-Fi password which is used to connect devices to your wireless network, please follow these instructions instead.
Step 1: Go to Reset Password (sparklight.net)
Step 2: Type the Sparklight username in the Username field (do not type @firstname.lastname@example.org), enter the Image Text (case sensitive), and click Next.
Step 3: Type the answer to the Reset Question and click Next.
Step 4: Type your new password in the New Password field, re-type the same new password in the Verify Password field, and click Next.
You have successfully reset your password. Be sure to use your new password the next time you log in.
Please note that if you have forgotten your password and security answer, you will need to contact the technical care department to have the password reset. They can be reached at 1-877-692-2253
- It must be different than your username
- It must contain 8 to 20 characters
- It must include an upper and lower case letter and a number
- It must include at least one of these special characters %, &, _, ?, #, =, -
- Your new password cannot have any spaces and will be case sensitive