Setting Up a New Device on our Email Platform

To set up your email, please find the corresponding platform you are using for directions.

Outlook 2013/2016

Step 1: Open Outlook 2013 or 2016.

Step 2: Click the blue "File" menu, then "Info", then "Add Account".

Step 3: Select "Manual setup or additional server types" and click "Next".

Step 4: Choose "POP or IMAP" and click "Next".

Step 5: Enter the following information:

Your Name: The name you want to display on outgoing email
Email Address: Your full Sparklight email address
Account Type: IMAP
Incoming mail server: mail.cableone.net
Outgoing mail server (SMTP): mail.cableone.net
User Name: Your full Sparklight email address
Password: Your Sparklight email password
Deliver new messages to: New Outlook Data File

Step 6: Click on "More settings"

Step 7: Go to the "Outgoing Server" tab at the top of the "Internet E-mail Settings" window. Check the box that says "My outgoing server (SMTP) requires authentication" and the circle by "Use same settings as my incoming mail server".

Step 8: Go to the "Advanced" tab at the top of the Properties window and make the following changes under "Server Port Numbers":

Check the box that says "This server requires an encrypted connection (SSL)" under "Incoming server (IMAP)".

The Incoming server (IMAP) directly above should automatically change to 993. If it does not, please manually change it.

Below Outgoing server (SMTP), select (SSL) or (TLS) from the drop-down menu and then manually change the Outgoing server (SMTP) port number above to 465 (SSL) or 587 (TLS).

Step 9: Click "OK" at the bottom of the "Internet E-mail Settings" window, then "Finish" in the "Add New E-mail Account" window.

That's it! Your Sparklight email should now be working in Outlook 2013/2016.

Outlook 2010

Step 1: Open Outlook 2010 from your desktop or Start menu.

Step 2: Select the colorful "File" menu at the top left. Select the "Info" category just below the file menu, and to the right, click the "Add Account" shown with a green 'plus' symbol.

Step 3: The "Auto Account Setup" screen will appear; select "Manually configure server settings or additional server types" at the bottom and click the "Next " button in the bottom right corner.

Step 4: The "Choose Service" screen will appear; select "Internet E-mail" and click the "Next" button in the bottom right corner.

Step 5: The "Internet E-mail Settings" page will appear; enter the following information:

User Information:

Your Name: The name you want to display on outgoing email (e.g. First/Last name).
E-mail Address: Your full Sparklight email address (e.g. user@cableone.net)

Server Information:

Account Type: IMAP
Incoming mail server: mail.cableone.net
Outgoing mail server (SMTP): mail.cableone.net

Login Information:

User Name: Your full Sparklight email address (e.g. user@cableone.net)
Password: Your Sparklight email password
Keep the "Require logon using Secure Password Authentication (SPA)" unchecked.

Step 7: Click on the "More Settings..." button in the lower right.

Step 8: The "Internet E-Mail Settings" window will appear; select the "Outgoing Server" tab at the top of the window. In this tab, check the box that says "My outgoing server (SMTP) requires authentication" and select the option "Use same settings as my incoming mail server".

Step 9: Select the "Advanced" tab at the top of the "Internet E-Mail Settings" window and make the following changes:

Under "Incoming server (IMAP):" where it reads "Use the following type of encrypted connection:" select the drop-down menu and choose "SSL." The port number above will automatically change to the correct number, 993.

Under "Outgoing Server (SMTP):" where it reads "Use the following type of encrypted connection:" select the drop-down menu and choose (SSL) or (TLS).

Change the number in the "Outgoing server (SMTP):" box to 465 (SSL) or 587 (TLS).

Note: Port numbers may change after selecting the encryption type.

Once completed, press the "OK" button at the bottom.

Step 10: The "Internet E-mail Settings" window will appear; click the "Next" button in the lower right corner.

Step 11: The "Congratulations!" window will appear; click the "Finish" button in the bottom right corner.

That's it! Your Sparklight email should now be working in Outlook 2010.

Outlook 2007

Step 1: Open your start menu and select "Outlook 2007".

Step 2: At the top of Outlook 2007 select the "Tools" menu; then select "Account Settings…"

Step 3: The "Account Settings" window will appear. On the left of the window, under the "E-mail" tab, select "New".

Step 4: The "Choose E-mail Service" window will appear; Select the "Microsoft Exchange, POP 3, IMAP, or HTTP" option and click the "Next >" button in the lower right corner.

Step 5: The "Auto Account Setup" window will appear; check the "Manually configure server settings or additional server types" box at the bottom left corner of the window and click the "Next >" button in the lower right corner.

Step 6: The "Choose E-mail Service" window will appear; select "Internet E-mail" option then click the "Next >" button in the bottom right corner.

Step 7: The "Internet E-mail Settings" window will appear; enter the following information:

User Information:

Your Name: Name you would like displayed on all your sent messages (e.g. First/Last name).
E-mail Address: Your full Sparklight email address (e.g. user@cableone.net)

Server Information:

Account Type: In the drop-down menu select "IMAP"
Incoming mail server: mail.cableone.net
Outgoing mail server (SMTP): mail.cableone.net

Login Information:

User Name: Your full Sparklight email address. (e.g. user@cableone.net)
Password: Your Sparklight account password.
Keep the "Remember this password" checked.
Keep the "Require logon using Secure Password Authentication (SPA)" unchecked.
Press the "More Settings…" button in the lower right corner.

Step 8: The "Internet E-mail Settings" will appear; select the "Outgoing Server" tab at the top of the screen. In this tab, check the "Outgoing server requires authentication" box and keep the "Use same settings as my incoming mail server" option selected.

Step 9: Select "Advanced" tab at the top of the "Internet E-mail Settings" window.

Under "Incoming server (IMAP)" the section that reads "Use the following type of encrypted connection", select SSL from the drop-down menu.

Under "Outgoing server (SMTP)" the section that reads "Use the following type of encrypted connection", select (SSL) or (TLS) from the drop-down menu.

Step 10: Enter the following information for the port numbers:

Incoming server (IMAP): 993
Outgoing server (SMTP): 465 (SSL) or 587 (TLS)

Note: Port numbers may change after selecting the encryption type.
Once completed press the "OK" button in the lower right corner.

Step 11: The "Internet E-mail Settings" window will appear; click the "Next >" button in the lower right corner.

Step 12: The "Congratulations!" window will appear; click the "Finish" button in the bottom right corner.

That's it! You have successfully completed the Outlook 2007 setup.

Outlook 2003

Step 1: Go to the start menu and select "Outlook 2003".

Step 2: Click the "Tools" menu, then "E-mail Accounts...".

Step 3: Select "Add a new e-mail account" and click "Next".

Step 4: Select "IMAP" and click "Next".

Step 5: Use the following settings:

Your Name: The name you want to display on outgoing email.
E-mail Address: Your full Sparklight email address.
Incoming mail server: mail.cableone.net
Outgoing mail server (SMTP): mail.cableone.net
User Name: Your full Sparklight email address.
Password: Your Sparklight email password.

Step 6: Click the "More Settings" box.

Step 7: Click the "Outgoing server" tab. In this tab, check the box for "Outgoing server requires authentication" and the circle for "Use same settings as my incoming mail server".

Step 8: Click the "Advanced" tab and make the following changes under "Server Port Numbers":

Check both boxes that say "This server requires an encrypted connection (SSL)" under "Incoming server (IMAP)" and "Outgoing server (SMTP)".
Incoming server (IMAP): 993
Outgoing mail (SMTP): 465 (SSL) or 587 (TLS)

Step 9: Click "OK" at the bottom of the "Internet E-mail Settings" window, then "Next" in the "E-mail Accounts" window.

Step 10: Click "Finish" in the "E-mail Accounts" window.

That's it! Your Sparklight email should now be working in Outlook 2003.

Outlook Express

Step 1: Go to the start menu and select "Outlook Express".

Step 2: Click the "Tools" menu, then "Accounts...".

Step 3: Click "Add" at the top right, then select "Mail...".

Step 4: Enter the name you want to display on outgoing email in the "Display name" box and click "Next".

Step 5: Enter your full Sparklight email address in the "E-mail address" box and click "Next".

Step 6: Use the following settings:

"My incoming mail server is...": Select IMAP
Incoming mail (POP3, IMAP, or HTTP) server: mail.cableone.net
Outgoing mail (SMTP) server: mail.cableone.net
Once you have entered these settings, click "Next".

Step 8: Use the following settings:

Account name: Your full Sparklight email address.
Password: Your Sparklight email password.
Once you have entered these settings, click "Next".

Step 9: Click "Finish". Please note that there are still more steps to complete!

Step 10: Highlight your Sparklight email address in the Internet Accounts window and select "Properties".

Step 11: Go to the "Servers" tab at the top of the Properties window and check the box at the very bottom under "Outgoing Mail Server" that says "My server requires authentication".

Step 12: Go to the "Advanced" tab at the top of the Properties window and make the following changes under "Server Port Numbers":

Check the boxes that say "This server requires a secure connection (SSL) or (TLS)" under both "Outgoing mail (SMTP)" and "Incoming mail (IMAP)"

Incoming mail (IMAP): 993
Outgoing mail (SMTP): 465 (SSL) or 587 (TLS)

Step 13: Click "OK" at the bottom, then close the Internet Accounts window.

That's it! Your Sparklight email should now be working in Outlook Express.

Windows 10

Step 1: At the welcome screen, click 'Get Started', then click '+ Add Account'.

Step 2: From the 'Choose an Account' screen, select 'Advanced Setup' then 'Internet Email'.

Step 3: Enter the required information listed on the page.

Email Address: This is the name you'll see in the left pane of the Mail app.
Username: This will be the full Sparklight email address.
Password: This is your Sparklight password.
Account Name: This is the name of the account. For example, you can name it CableONE.
Your Name: This is your name as you would like it to appear next to your email address when sending mail. As an example, this could be John Smith, J. Smith or John S.
Incoming Mail Server: This will be mail.cableone.net
POP3 or IMAP4 server: Select the server type you wish to use. NOTE: POP3 copies email from the server's inbox to your inbox. IMAP4 makes a mirror image of the folders and emails within those folders in Windows 10 Mail.
Outgoing Mail Server: This will be mail.cableone.net
Outgoing Server Requires Authentication: This needs to be checked
Use the same username and password for sending mail: This needs to be checked
Require SSL for incoming email: This needs to be checked.
Require SSL for outgoing email: This needs to be checked.

Step 4: Click Sign in.

If there are no error messages, you have successfully created your Sparklight account in Windows 10 Mail. If you have difficulty with your account, ensure all of your information is correct.

Incoming Email Server Info: IMAP4
Incoming Mail Server: mail.cableone.net:993:1

or

Incoming Email Server Info: POP3
Incoming Mail Server: mail.cableone.net:995:1

Outgoing Email Server Type: SMTP
Outgoing Mail Server: mail.cableone.net:465:1

Additional Information:
User Name: Needs to include @cableone.net
Password: Enter your Sparklight password.

Check Outgoing server requires authentication
Check use the same username and password for sending email
Check Require SSL for incoming email
Check Require SSL for outgoing email

Should you continue to encounter problems, delete the existing account and try again.

Windows 8

Step 1: Open your start menu and select "Windows Live Mail".

Step 2: At the top left corner of Windows Live Mail next to "Home", click on the dark blue menu button.

Step 3: Choose "Options" and from the list on the right choose "Email Accounts".

Step 4: The "Accounts" window will open, here select "Add" on the right.

Step 5: The "Add an account" window will open, select "Email Account" then click "Next" button in the lower right corner of the screen.

Step 6: The "Add your email accounts" window will open. Enter the following information:

Email address: Your full Sparklight email address. (e.g. user@cableone.net)
Password: Your Sparklight account password.
Keep "Remember this password" checked.
Display name for your sent messages: Name you would like displayed on all your sent messages.
At the bottom of the page check the "Manually configure server settings" and press the "Next" button in the lower right corner of the screen.

Step 7: The "Configure server settings" window should be displayed. Enter the following information:

Incoming server information

Server type: select "IMAP"
Server address: mail.cableone.net
Check the box below "Server address" marked "Requires a secure connection (SSL)"
Confirm the "Port" number changes to "993".
Authenticate using: Clear text
Logon username: Full Sparklight email address (e.g. user@cableone.net)

Outgoing server information

Server address: mail.cableone.net
Check the box "Requires a secure connection (SSL) or (TLS)"
Check the box "Requires authentication"
Change the "Port" to 465 (SSL) or 587 (TLS).
Click the "Next" button in the bottom right corner of the screen.

Step 8: The "Your email account was added" will appear. Click the "Finish" button in the bottom right corner of the screen.

That's it! You have successfully completed the Windows Live Mail setup.

Windows 8 Phone

Step 1: On the Start Screen, swipe your finger from left to right to bring up the App list, tap 'Settings', then tap 'Email + "Accounts'.

Step 2: Tap 'Add Account' and 'Advanced Setup'.

Step 3: Enter your Sparklight email address and password, then tap Next.

Step 4: Select Internet Mail.

Step 5: For Incoming Email Server
If using POP, select POP3. Then enter 'mail.cableone.net:995'.
This tells the phone your POP mail server is mail.cableone.net using SSL server port 995.

If using IMAP, select IMAP4, then enter 'mail.cableone.net:993'.
This tells the phone your IMAP mail server is mail.cableone.net using SSL server port 993.

Step 6: Enter your Sparklight username. This should include @cableone.net

Step 7: For Outgoing Server
If using SSL, enter 'mail.cableone.net:465'.
If using TLS/STARTTLS, enter 'mail.cableone.net:587'

Step 8: Outgoing Server Requires Authentication should be checked.

Step 9: Use the same username and password for sending mail should be checked.

Step 10: Tap Sign in.

If you do not receive any error message, then your account has been successfully created.

If your account cannot be created, your settings may be incorrect. If you feel the issue is password related, try resetting your password at http://mypassword.cableone.net

Windows Live Mail 2011/2012

Email address: Your full Sparklight email address. (e.g. user@cableone.net)
Password: Your Sparklight account password.
Keep "Remember this password" checked.
Display name for your sent messages: Name you would like displayed on all your sent messages.
At the bottom of the page check the "Manually configure server settings" and press the "Next" button in the lower right corner of the screen.

Step 7: The "Configure server settings" window should be displayed. Enter the following information:

Incoming server information

Server type: select "IMAP"
Server address: mail.cableone.net
Check the box below "Server address" marked "Requires a secure connection (SSL)"
Confirm the "Port" number changes to "993".
Authenticate using: Clear text
Logon user name: Username (e.g. SampleEmail would be the username for SampleEmail@Cableone.net )

Outgoing server information:

Server address: mail.cableone.net
Check the box "Requires a secure connection (SSL) or (TLS)"
Check the box "Requires authentication"
Change the "Port" to 465 (SSL) or 587 (TLS).
Click the "Next" button in the bottom right corner of the screen.

Windows Live Mail 2009/2008

Step 1: Open your start menu and select "Windows Live Mail".

Step 2: Near the bottom left corner, click on Add e-mail account.

Step 3: Enter E-mail address, Password, and Display Name.

Step 4: Check Manually configure server settings for the e-mail account, then click Next.

Step 5: Select IMAP from the first drop-down menu.

Step 6: Type mail.cableone.net in Incoming server.

Step 7: Check This server requires a secure connection (SSL) then make sure the port is set to 993.

Step 8: The Login ID must be your full email address.

Step 9: Type mail.cableone.net in Outgoing server.

Step 10: Check both boxes: This server requires a secure connection (SSL) and My outgoing server requires authentication.

Step 11: Make sure the outgoing port is set to 465.

Step 12: Click Next.

Step 13: You can set this to be the default email account if you'd like.

Step 14: Click Finish.

That's it! You have successfully completed the Windows Live Mail setup.

Windows Mail

Step 1: Go to the start menu and select "Windows Mail".

Step 2: Click the "Tools" menu, then "Accounts".

Step 3: Click on "Add" located at the top right corner.

Step 4: Select "E-mail account" from the list and click "Next".

Step 5: Type your display name for outgoing emails in the "Display name" box and click "Next".

Step 6: Type your entire Sparklight email address in the "E-mail address" box and click "Next".

Step 7: Use the following settings:

Incoming Server Settings:

Incoming e-mail server type: IMAP
Incoming mail server: mail.cableone.net
Outgoing e-mail server (SMTP) name: mail.cableone.net
Check the box for "Outgoing server requires authentication".
After entering these settings, click "Next".

Step 9: Type your entire Sparklight email address in the "E-mail username" box and your Sparklight email password in the "Password" box. Check the box for "Remember password" and then click "Next".

Step 10: Click "Finish". Please note that there are still more steps to complete!

Step 11: Highlight your Sparklight email address in the Internet Accounts window and select "Properties".

Step 12: Go to the "Advanced" tab at the top of the Properties window and make the following changes under "Server Port Numbers":

Check the boxes that say "This server requires a secure connection (SSL) or (TLS)" under both "Outgoing mail (SMTP)" and "Incoming mail (IMAP)".

Incoming mail (IMAP): 993
Outgoing mail (SMTP): 465 (SSL) or 587 (TLS)

Step 13: Click "OK" at the bottom, then close the Internet Accounts window.

That's it! Your Sparklight email should now be working in Windows Mail.

Apple IOS - iPhone, iPad, or iPod

Your iOS device will automatically configure your Sparklight email account in a few simple steps.

Tap the Settings icon on the Home screen.
Under Settings, tap Accounts & Passwords.
Tap Add Account.
Tap Other under the email providers listed.
If prompted, tap Add Mail Account
Enter your name, Sparklight email address, Sparklight password, and any description in the respective fields.
Tap Next in the upper right.
Lastly, tap Save in the upper right.

Your device is now ready to use for your Sparklight email.

If your email doesn't work, please see below for steps to manually set up your device.

Step 1: On your iOS device, Tap to open Settings from the Home screen.

Step 2: Tap Accounts & Passwords in the Settings pane.

Step 3: Tap Add Account.

Step 4: Tap Other from the list.

Step 5: Tap Add Mail Account

Step 6: Enter the following information in the spaces provided:

Name: Enter your first and last name. This is the name that will appear in the From field of messages you send.
Email: Enter your entire email address.
Password: Enter the password for your email account.
Description: Enter a descriptive name for the account.

Step 7: On the same screen, tap Next.

Step 8: Tap Save to save the account and return to the Accounts & Passwords pane.

Step 9: Tap the Cableone account from the list.

Step 10: Tap on your Account.

Step 11: Verify the following information:

Name: Enter your first and last name. This is the name that will appear in the From field of messages you send.
Email: Enter your entire email address.
Description: Enter a descriptive name for the account.
Host Name: Enter mail.cableone.net
User Name: Enter your entire email address.
Password: Enter the password for your email account.

Step 12: Tap on SMTP.

Step 13: Tap on the primary server mail.cableone.net.

Step 14: Verify the following information:

Host Name: Enter mail.cableone.net
User Name: Enter your entire email address.
Password: Enter the password for your email account.
Use SSL: On
Authentication: Password
Server Port: 465

Step 15: On the same screen, tap Done.

Step 16: Tap on Advanced.

Step 17: Scroll Down and verify the following information:

Use SSL: On
Authentication: Password
IMAP Path Prefix /: Leave this blank
Server Port: 993

Step 19: On the same screen, tap Accounts in the upper left to return to the Account pane.

Step 20: Tap Done in the upper right

If there are no errors and you see Mail/Notes, your email account has been successfully configured. Should you encounter any issues going forward, it is likely an issue with the user ID or password. To reset your account/email password, please visit our Reset Account/Email Password article.

Android Device

DISCLAIMER: Reference photos may not match what is shown on your Android smartphone as phone manufacturer's skins and appearance may vary. If you need further assistance with your specific smartphone, please contact your phone manufacturer or cellular carrier.

1. Open Settings of your Android device and tap on Accounts menu in section Personal:

2. Tap on Add Account at the very bottom of the screen:

3. On the next screen you will need to choose whether you wish to configure IMAP account.
Simply choose the desired option by tapping on Personal (IMAP):

4. The next screen will prompt you to enter your email address. Make sure to type in full Email address:

5. Once done, tap "Manual Setup".

6. Here you will need to indicate your email account password.

NOTE: if by any chance you do not remember your password, you can easily reset it going to mypassword.cableone.net

7. Here you will need to type in correct IMAP settings depending on the option you choose.
Make sure to use the following settings for IMAP:

Username: full email address
Password: password for this email address
Server: mail.cableone.net
IMAP Port: 993
Security Type: SSL/TLS (Accept All certificates)

8. Once done, tap Next to verify the settings and proceed to Outgoing Server settings menu.

9. Here you will need to fill in the corresponding fields as shown below:

SMTP Server: mail.cableone.net
Port: 465
Security Type: SSL/TLS (Accept All certificates)
Username: full email address
Password: password for this email address

11. Once ready, tap Next to verify SMTP settings and finish the account setup:

That's it! Your email should be ready to use. If you are still having issues, please contact our tech support team at 877-692-2253.

Incredimail

Step 1: Go to the start menu and select "Incredimail".

Step 2: Click the "Tools" menu, then "Email Accounts…".

Step 3: Click on "Add" located at the top right corner.

Step 4: Select "let me configure setting myself" from the list and click "Next".

Step 5: Select ''Other'' at the bottom of the list under the Account Wizard window.

Step 6: Type your display name for outgoing emails in the "Your name is:" box.

Step 7: Type your entire Sparklight email address in the "E-mail address" box and click "Next".

Step 8: Use the following settings:

Incoming Server Settings:

Incoming e-mail server type: IMAP
Incoming mail server: mail.cableone.net
Outgoing e-mail server: mail.cableone.net
After entering these settings, click "Next".

Step 9: Type your entire Sparklight email address in the "E-mail username" box and your Sparklight email password in the "Password" box.

Step 10: Click "Finish". Please note that there are still more steps to complete!

Step 11: Highlight your Sparklight email address in the Internet Accounts window and select "Properties".

Step 12: Select the ''Servers'' tab at the top of the properties window and check the box next to ''My server requires authentication''.

Step 13: Go to the "Advanced" tab at the top of the Properties window and make the following changes under "Server Port Numbers":

Check the boxes that say "This server requires a secure connection (SSL) or (TLS)" under both "Outgoing mail (SMTP)" and "Incoming mail (IMAP)".

Incoming mail (IMAP): 993
Outgoing mail (SMTP): 465 (SSL) or 587 (TLS)

Step 14: Click "OK" at the bottom, then close the Internet Accounts window.

That's it! Your Sparklight email should now be working in Incredimail.

Thunderbird

Step 1: Open Thunderbird.

Step 2: Click the "Tools" button in the top right followed by "Account Settings" in the menu drop down.

Step 3: Click Account Actions and then "Add Mail Account".

Step 4: For manual setup, choose "Server Settings" on the left and enter the following information:

Server Name: mail.cableone.net
Port: 993
Username: Your full Sparklight email address
Connection Security: SSL
Authentication: Normal Password

Step 5: Click on "Outgoing Server (SMTP)" on the left and then choose the "Add Button" in the setting portion.

Step 6: In the SMTP Server window that opens please enter the following information:

Description: Sparklight
Server Name: mail.cableone.net
Connection Security: (SSL) or (TLS)
Authentication Method: Normal Password
User Name: Your full Sparklight email address

Step 7: Go to the "Advanced" tab at the top of the Properties window and make the following changes under "Server Port Numbers":

Check the box that says "This server requires an encrypted connection (SSL)" under "Incoming mail (IMAP)".

Use the following type of encrypted connection: (SSL)
Incoming server (IMAP): 993
Use the following type of encrypted connection: (SSL) or (TLS)
Outgoing mail (SMTP): 465 (SSL) or 587 (TLS)

Step 8: Click "OK" at the bottom of the "Account Settings" window.

That's it! Your Sparklight email should now work on Thunderbird.

Other Email Servers

If you're not using one of the clients or devices we've specifically mentioned, you can try setting up your client or device with the following settings:

Username: Your entire Sparklight email address.
Password: Your entire Sparklight email password.

Incoming Email Server Type: IMAP
Incoming Mail Server: mail.cableone.net
Use SSL: Yes
Port: 993

Incoming Email Server Type: POP3
Incoming Mail Server: mail.cableone.net
Use SSL: Yes
Port: 995
Outgoing Email Server Type: SMTP
Outgoing Mail Server: mail.cableone.net
Port: 465 (SSL) or 587 (TLS/STARTTLS)
Use Authentication: Yes

Note: If your client or device does not support SMTP authentication, you won't be able to send mail through your client or device using your Sparklight email address.

If you're having trouble sending mail but you've confirmed that encryption is active for SMTP in your mail client or device, try to configure your SMTP server on a different port (465 or 587).

That's it! Your Sparklight email should now be working on this email client.

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