Compatibility
The TiVo App for Android is compatible with:
Android Phones and 7-inch Tablets running Android 2.1 and higher
HTC Android devices need to be running Android 2.2.2.
These devices can download the TiVo App for Android through the Google Play store.
Android Tablets with screen sizes larger than 7-inches running Android 3.1 or higher.
These devices can download the TiVo App for Android through the Google Play store.
Kindle Fire
The Kindle Fire can download the TiVo App for Android through the Amazon Appstore.
Common Troubleshooting
Select a symptom from the list below for troubleshooting instructions:
My Android device can't find my TiVo DVR
Note: HTC Android devices need to be running Android 2.2.2.
If you are experiencing issues locating your TiVo DVR through the TiVo App for Android device:
Step 1: Make sure your Android Phone or Tablet is using the Wi-Fi connection and not 3G/4G.
Step 2: Make sure the "Network Remote Control" setting on your TiVo DVR is enabled. To verify, go to TiVo Central > Settings and Messages > Settings > Remote Control, CableCARD, and Devices > Network Remote Control.
Step 3: Verify that your TiVo DVR is connected to your network. To do this:
Series3 DVR: From TiVo Central go to Messages & Settings > Settings > Phone & Network > View network diagnostics > TiVo service connection
Premiere series DVR: From TiVo Central > Settings and Messages > Settings > Network & Phone > View network diagnostics > Test Internet connection
Step 4:Powercycle the TiVo DVR. Once restarted, connect it with the Android device again.
Step 5: If still unsuccessful, then restart your network router by unplugging it, waiting 30 seconds and plugging it back in. Once the router restarts and your Android device has reconnected to your router, attempt to locate and connect to your DVR on your Android device again.
Note: The TiVo app uses the Bonjour discovery system and in some instances, certain routers do not support this system. Please check with your router manufacturer to determine if there is a defect and if upgrade is available.
Step 6: If you are using a wireless connection on your TiVo DVRs, you may want to consider using a wired connection through Ethernet or MoCA. This will improve the speed of your video downloads. Sparklight boxes should be utilizing a MoCA connection.
My Android device can't connect using my Media Access Key
Verify that your Android is in fact attempting to connect to your TiVo DVR. If you share a network connection, the Android device may be attempting to connect to a TiVo DVR on another account. If your Android is attempting to connect to your TiVo DVR, verify that you entered the correct Media Access Key (MAK). To do this from TiVo Central, go to: Settings and Messages > Account and System Information > Media Access Key.
Note: Newly activated TiVo DVRs should receive their Media Access Keys within 24-48 hours of activation.
If the Media Access Key is still not available from the TiVo DVR after that time period then please attempt this workaround:
Step 1: Sign in to your account on http://www.tivo.com.
Step 2: Once logged in: select My TiVo from the tabs on the top, My account from the navigation pane on the left, and then DVR preferences.
Step 3: Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.
Step 4:Click Save on the bottom.
Step 5: Return to DVR preferences.
Step 6: On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.
Note: To do this, repeat Steps 3-4.
Step 7: Click Save on the bottom.
Step 8:Wait 15 minutes and then force a connection to the TiVo service.
Step 9: When the service call is complete check again for the Media Access Key.
My Android device can only connect to my TiVo DVR using My Account login
Make sure your Android device is using the Wi-Fi connection and not 3G/4G.
I get the message "In order to use this application, you need to be connected to the Internet"
Step 1: Make sure your Android device is not in "Airplane Mode."
Step 2: Verify that your router and modem are operational.
When selecting some programs in My Shows, the information section lists "To Be Announced" or "No Information available"
Programs that have been transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the TiVo App for Android to display the program information. The program information is required for the app to perform functions such as Watch now.
I renamed my TiVo DVR and now the TiVo App for Android lists both the new name and old and name, and won't let me select either
The local network has cached the old name. Please reboot your TiVo DVR to clear out the cache.
I have enabled Network Remote Control on my TiVo Series3 DVR but the TiVo App for Android still prompts me to enable Network Remote Control
On TiVo Series3 DVRs, it is sometimes necessary to reboot the TiVo DVR for the Network Remote Control setting to take effect. Please try rebooting your TiVo DVR.
The keyboard does not work with some applications/features on my TiVo Series3 DVR
When using a TiVo Series3 DVR, the keyboard only works when using Search by title and WishList.
My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs
The TiVo App for Android could not fully assess your TiVo DVR information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR's name, your TiVo DVR is being identified as "DVR-####", where "####" is the last four characters of your TiVo serial number. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.
TiVo App for Android Phone software version information
Version 1.9 (March, 2013)
Support for Jelly Bean (Android 4.2)
Support for Amazon's Kindle Fire HD 8.9 (published as "TiVo for Kindle Fire HD 8.9" in Amazon App store
Additional Away Mode functionality so you can manage Season Passes and ToDo Lists while on the go!
The new TiVo tablet Browse experience:
- TiVo-authored collections (e.g., Academy Awards, Tebow Zone) published directly to your tablet
- Fast navigation from collection to collection
Improved guide performance
General bug fixes
Version 1.6.2 (October, 2012)
Added support for 7" screens with 1280x800 resolutions
General bug fixes
Version 1.6.1
Improved TiVo DVR discovery
Data caching improvements throughout Application
General Bug Fixes
Performance and stability enhancements
Version 1.6
Added support for Android Tablets larger than 7''
Version 1.5.1 (March, 2012)
Exit Button Added (accessible from Android "Menu" button
Native Resolution Support for 960x540 Resolution.
Version 1.5 (January, 2012)
Initial TiVo App for Android Phone release.
Available for Android 2.1 and above.