My TiVo will not connect to the internet. How do I resolve this?
Check these common network issues first:
Step 1: Check all your power plugs.
Your modem and router should be plugged in with all the indicator lights on.
After verifying your modem and router have power, go to Step 2.
Step 2: Check all your cables.
Verify that your Ethernet cable is securely plugged in between your modem and router.
Ensure that all connections are securely plugged into the TiVo box, wireless adapter, and any additional equipment used to connect your box to the Internet.
After verifying all your connections are secure, go to Step 3.
Step 3: Power-cycle your modem and router.
Unplug your modem and router then wait 10 seconds and plug them back in. A full restart may take 30-60 seconds.
After your modem and router have restarted, go to Step 4.
Step 4:Test your internet connection using another device.
Using your home computer or any other device used to connect to the internet, try to access a web page or connect to an online service using your home network.
If you cannot get on the internet with any device in your home, there may be an issue with your Internet service.
Please call Sparklight for assistance.
If you can get online with your home computer or another device, go to Step 5.
Step 5: After completing the above steps, test the internet connection on your TiVo box:
Navigate to the Test Internet Connection screen and follow the prompts to test your internet connection:
Premiere: From TiVo Central, go to > Settings & messages > Settings > Network & Phone > View Network Diagnostics > Test Internet Connection
TiVo HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network > TiVo Service Connection
Series2: From TiVo Central, go to > Messages & Settings > Phone & Network > Test TiVo service connection
Step 6: Check your wireless adapter signal strength:
Wireless G Adapter: If the wireless adapter shows less than 80% signal strength, reduce the distance between your wireless router and the adapter and ensure all antennas are fully extended. Other devices like phones, baby monitors or microwaves can cause interference and a device may need to be relocated. In extreme cases when the wireless signal is completely blocked, a wired Ethernet connection will be required.
Navigate to the Network & Phone screen to view the Wireless G Adapter signal strength:
Premiere: From TiVo Central, go to > Settings & messages > Settings > Network & Phone
TiVo HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network
Series2: From TiVo Central, go to > Messages & Settings > Phone & Network
Wireless N Adapter: The Wireless N Adapter will display signal strength on the adapter itself using the indicator lights.
To find what the lights on your TiVo Wireless N Adapter mean, see What do the lights on myarticle.
If improving your wireless signal strength did not resolve your issue, go to Step 7.
Step 7: You may need to reconfigure the network settings on your TiVo box. Have you done one of the following things recently?
You have updated your wireless network name, password or IP address.
You installed a new modem or router.
Step 8: Restart your TiVo box:
Restarting your TiVo box can correct many issues and may take up to 30 minutes.
Premiere: From TiVo Central, go to > Settings & Messages > Help > Restart or Reset System > Restart the TiVo box
TiVo HD: From TiVo Central, go to > Messages & Settings > Restart or Reset System > Restart the TiVo HD DVR
Series2: From TiVo Central, go to > Messages & Settings > Restart or Reset System > Restart the TiVo DVR
After restarting your TiVo box, go to Step 9.
Step 9:After completing the above steps, test the internet connection on your TiVo box:
Navigate to the Test Internet Connection Screen:
Premiere: From TiVo Central, go to > Settings & messages > Settings > Network & Phone > View Network Diagnostics > Test Internet Connection
TiVo HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network > TiVo Service Connection
Series2: From TiVo Central, go to > Messages & Settings > Phone & Network > Test TiVo service connection
If you continue to have issues please contact Sparklight.