I'm having issues with my Apple iOS TiVo App. How can I resolve these issues?
My iOS Device Can't Find my TiVo DVR
If you are experiencing issues locating your TiVo devices through the app:
Step 1: Make sure you have the updated version of the TiVo App and have updated to the most current iOS version.
Step 2: Make sure you are using your local Wi-Fi connection instead of 3G/4G network.
Step 3: Make sure you have enabled the "Network Remote Control" setting on your TiVo DVR:
Premiere series DVRs: From TiVo Central, go to Settings & Messages > Settings > Remote, CableCARD, & Devices > Network Remote Control
Step 4: Verify that you have connected your TiVo equipment connected to your network:
Premiere series DVRs: From TiVo Central, go to Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection
If the test is successful, then your TiVo has a proper connection to the internet.
Step 5: ; once restarted, locate the DVR on your iOS device again.
Step 6: Restart your network router by unplugging it, waiting 30 seconds, and plugging it back in. Once the router restarts and you have reconnected your iOS device to your network, try to locate the TiVo equipment on your app again.
Note: The TiVo app uses the Bonjour discovery system and in some instances, certain routers do not support this system. Please check with your router manufacturer to determine if there is a defect and if an upgrade is available.
Step 7: If you are using a wireless connection on your TiVo DVRs, you may want to consider using a wired connection through Ethernet or MoCA. This will improve the speed of your video downloads.
Note: Sparklight customers should be utilizing a MoCA connection.
My iOS Device can't Connect Using my Media Access Key (MAK)
Verify that you are attempting to connect your TiVo DVR to the device. If you share a network connection, the iOS device may be attempting to connect to a TiVo DVR on another account. If you are positive that the TiVo DVR to which you are attempting to connect is your DVR, verify that you entered the correct Media Access Key. You can do this by opening TiVo Central, and selecting Settings and Messages > Account and System Information > Media Access Key.
Newly activated TiVo DVRs should receive their Media Access Keys within 24-48 hours of activation.
If the Media Access Key is still not available from the TiVo DVR after that time then please attempt this workaround:
Step 1: Sign in to your account on http://www.tivo.com towards the top right.
Step 2: Once logged in: Select My TiVo > My Account > Change DVR preferences.
Step 3: Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.
Step 4: Click Save on the bottom.
Step 5: Return to Change DVR preferences.
Step 6: On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.
Note: To do this, repeat Steps 3-4.
Step 7: Click Save on the bottom.
Step 8: Wait 15 minutes and then to the TiVo service.
Step 9: After the service call is complete, check again for the Media Access Key on the TiVo box.
Step 10: If you still do not see the Media Access Key, contact TiVo Customer Support.
My iOS devoce can only connect to my TiVo DVR using My Account login
Some iOS devices can connect to the Internet using either Wi-Fi or 3G/4G. Make sure your iOS device is using the Wi-Fi connection and not 3G/4G.
I get the message "In order to use this application, you need to be connected to the Internet"
Step 1: Make sure your iOS device is not in Airplane Mode.
Step 2: Verify that your router and modem are operational.
When I select some programs in My Shows, the information section list "To Be Announced" or "No Information available"
Programs you have transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the TiVo App to display the program information. The program information is required for the app to perform functions such as Watch now.
After renaming my TiVo DVR the TiVo Apps lists both the old and new name, and will not let me select either
The local network has cached the old name. Please reboot your TiVo DVR to clear out the cache.
My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs
The TiVo App could not fully assess your TiVo box information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR's name, your TiVo DVR is being identified as ''DVR-####'', where ''####'' is the last four characters of your TiVo serial number. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.
The TiVo App closes immediately after opening with "Unsupported Device" or "Unauthorized Modifications Detected" error (version 2.0 or later)
If the TiVo App closes shortly after opening the application, your iOS device may currently be, or has previously been, modified.
Version 2.0 or later of the TiVo App for iOS has the ability to stream video content from your Premiere (to learn more, visit www.tivo.com/stream) and TiVo is required to implemented industry standard security measures to ensure video content is protected from use on devices with unauthorized software or modifications.
These unauthorized modifications to your iOS device often makes permanent changes to the device and even after uninstalling or reversing the modification, the TiVo App may still not provide access which the application needs to operate.
TiVo App for iOS software version information
Version 3.0 (April, 2013)
Removed "Guest Mode"
Added What to Watch feeds
Tutorial overlay for first-time startup users
Version 2.0 (September 5, 2012)
Support for TiVo Stream was added
As required by industry guidelines, the app will no longer launch on a modified iOS device
Version 1.9.1 (April, 2012)
New TiVo discovery code designed to find all TiVo DVRs on your network
Updated graphics for the iPad3 retina display
Improved guide performance and bug fixes
Multiple crash and bug fixes
Version 1.9 (March, 2012)
New Browse User Interface
In Away mode, Premiere users can access and use all functions in My Shows, To Do List, Season Pass Manager
The following recording functions have been added:
"Keep Until I Delete" is now an option when scheduling a recording
Recording options for shows set to record in the To Do List
You can now create WishLists for shows that aren't airing right now
When scheduling a LiveTV you will now be prompted to add time to the start and end
Open My Shows folders on the iPad are now collapsible
The app connects better over a wireless network and is less likely to drop the connection
When you sign into Facebook it is now a single sign-on
Signing into Twitter requires username and password instead of a PIN
Rate this App will not prompt after two weeks of successful use