If your TiVo box is frozen on an image from live TV, a recording, or a TiVo screen, perform the following troubleshooting steps:

Step 1: Check your TiVo remote control. Does the red LED light at the top of the remote control flash when you press a button?

If Yes, go to Step 2.

If No, go to My TiVo box does not respond to my TiVo remote control.

Step 2: Unplug the network adapter, phone cord, or Ethernet cable from the back of the TiVo box, and then disconnect the power cord. Wait 15 seconds, and then connect the power cord again. You should see the 'Welcome. Powering up... ' screen and your system will restart within a few minutes. When the TiVo box has finished restarting, reconnect the network adapter, phone cord or ethernet cable.

Step 3: If the TiVo box is connected to a cable box, check if your program source is frozen.

Step 4: Unplug the box for 15 seconds, and then plug it back in again. If you still have the issue, please contact Sparklight.