Add Email from External Accounts in Web Mail

The email web client offers you the ability to add in email from external accounts.  Follow the instructions below to do so:

1. Click the ‘Preferences’ Tab
   
   
2. Open the ‘Accounts’ folder
   
   
3. Select the ‘Add External Accounts’ option.
   
   
4. Complete the following information to add a new email account:
   • Enter the email address e.g.: bob@example.com
     
   • Set account type (POP3/ IMAP)
     TIP: Selecting the POP3 account type downloads the email from a server to a single computer, then deletes the email from the server. Choose POP3 if you do not need to access the emails on any other device.  Alternately, IMAP stores the message on a server and synchronizes the message across multiple devices.  Choose IMAP if you want to access your email account across several devices.
     
     POP3 = Post Office Protocol version 3, the most current version
     IMAP = Internet Message Access Protocol
     
     
   • In the ‘Username of Account:’ field, enter the username associated with the account you wish to add. This is typically your email address.
     
     
   • In the ‘Email Server:’ field, enter the email server. This is typically in the format ‘mail.domain.com’, or ‘mail.domain.net’, where the word ‘domain’ is replaced by the provider’s root URL.  Example: ‘mail.sparklight.net’.  If you do not know the email server URL, contact your email service provider or visit their support website to obtain this information.
     
     
   • In the ‘Password:’ field, enter the password for your external email account.
     
     
   • In the ‘Advanced Settings:’ section, you can change the POP port from the default of 110 to another value, such as 995. A POP port value of 110 is typically a non-encrypted port, whereas POP3 port value of 995 is encrypted.  Check with your email service provider to determine which port value is used for your account.
     
     You can also choose to use Secure Sockets Layer (SSL) encryption, if your email provider supports it, by checking the box next to ‘Use an encrypted connection (SSL) when accessing this server’.
     
     TIP: It’s easy to check the settings you have entered by clicking on the ‘Test Settings’ button.  A dialog box will appear showing you if there were any errors or if the connection was a success.
     
     
5. You can opt to have all emails from an external email account automatically download into the current Inbox or a specified folder. Choose between Inbox or Folder: New External Account 1 for the ‘Download messages to:’ field.  You can rename the folder later by clicking on the folder name when viewing email under the ‘Mail’ tab.
   
   Check the box next to ‘Delete message on the server after downloading them’ if you want the emails deleted and do not need to read the emails on any other device, otherwise do NOT check the box in order to retain the emails on the server.
   
   
6. Settings for Sent Messages allows you to choose what will appear in the ‘From:’ field when recipients view new email created by you. Your name is usually placed in this box.  Examples: ‘Joe Sample’, ‘J. Sample’, or ‘J. Sample, MD’
   
   
7. The ‘Reply to’ field acts much in the same manner as the ‘From:’ field above, but instead, if the ‘Reply-to:’ box is checked, the entry field below it becomes active and you can enter a name or value that will only be shown if you reply to a message.
   
   
8. To learn how to manage email signatures, visit this help article HERE.
   
   
9. Select Save.