Why did I get an email that says my email is pending deactivation?
FREQUENTLY ASKED QUESTIONS:
To help manage the hundreds of millions of emails, Sparklight has an inactive email account policy. Inactive email accounts are email accounts which have not been logged into within the past 90 days. These accounts are put into a pending deactivation status for 30 days, after which, the email account is deactivated and all email, content, and features associated with the email account is permanently deleted.
Why is this being implemented?
To help manage the hundreds of millions of emails that are part of our email service.
How do I keep my account from entering a "inactive" status and deactivated?
The account simply needs to be logged into at least once in a 90 day period.
How do I get an email account removed from pending deactivation?
Simply log into mymail.cableone.net with the user name in question, and the email account will be removed from pending deactivation.
How will I know if an email address is considered inactive and pending deactivation?
An email will be sent to the account. If the email is a child account, the email notice will be sent to the parent account.
If my email address is deactivated, can I retrieve emails and any related content from the email account?
No. Once an account has been deleted, the emails, files, and all content associated with the email address are deleted and unrecoverable.
If my email address is deactivated, can I reactivate the same email address?
Yes. You can reactivate the email address by logging into myaccount.cableone.net with the parent username then click edit next to the username in question. In the Create Mail section, enter the password for the username then click the Create Mail button.
Will someone else be able to use my deactivated email address?
No. The email address is not returned to a pool for others to use. This policy may change in the future.
What happens to emails which are sent to my pending deactivation status?
Emails will be available in your inbox.
What happens to emails which are sent to my deactivated email address?
The emails will not be delivered, and the sender will likely get an "undeliverable" message.