I recieved a network error message on my TiVo device. How can I resolve this?
Before you troubleshoot the error you are receiving, verify the following:
Step 1: Have you completely set up your network and verified that your modem, router, and PC are connected properly?
Yes: Go to Step 2.
No: Finish setting up your network and then to the TiVo service.
Step 2: Also make sure that any security measures (i.e. firewall) you installed on your network are configured to allow the box to exchange information with the TiVo service over the Internet. If you need assistance, please contact your router manufacturer.
Step 3: Can you access the Internet with a computer?
Yes, I can connect to the Internet with a computer: Make note of the error code in parentheses on your TiVo box.
No, I cannot connect to the Internet with a computer: There may be an issue with your network; for assistance, go to article. Once the issue is resolved, to the TiVo service.
Note: To search for your error code utilize the 'Ctrl' & 'F' keys simultaniously, then type in your error code to jump directly to your error. This will save you from having to scroll through the entire page.
Troubleshooting Nxx or C1xx Error Codes
Network error message N01 or C101
| Box running software 20.2 and above: No network adapter. (C101) Make sure that your cables are securely connected. |
Box running software 14.8 to 14.9.2.2: No network adapter. (N01) Make sure that your cables are securely connected. |
Box running software 14.7 and earlier: A network adapter was not detected. (N01) Please make sure that your network adapter is securely plugged into a USB port on the back of the box. |
Troubleshooting this error:
| Quick Steps |
Step 1: If you have a TiVo Wireless G or N Adapter: Remove the adapter from the TiVo box for 15 – 60 seconds and reconnect. Then to the TiVo service. Step 2: Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. Step 3: If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance. |
Network error message N02 C102
|
Box running software 20.2 and above: |
Box running software 14.8 to 14.9.2.2: Problem with router. (N02) If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router. |
Box running software 14.7 and earlier: A DHCP server could not be located on the network. (N02) If the DHCP server is part of your home network, verify that it is turned on and properly configured. If you are using a wired network, check that your Ethernet cable is securely connected. If you are using an encrypted wireless network, check that your network password is correct. |
Network error message N03 or C103
| Box running software 20.2 and above: Problem with router. (C103) If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. |
Box running software 14.8 to 14.9.2.2: Problem with router. (N03) If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. |
Box running software 14.7 and earlier: The DHCP server was unable to supply an IP address. (N03) It might be temporarily out of IP addresses. Wait a few minutes, and then try connecting again. If the DHCP server is part of your home network, try increasing the number of IP addresses it can assign. |
Troubleshooting this error:
| Quick Steps |
Step 1: Powercycle your network and then to the TiVo service. Step 2: Reboot your Cable modem & router. Note: If you need assistance rebooting your router or cable modem, please contact Sparklight. |
Network error message N04 or C104
| Box running software 20.2 and above: Problem with router. (C104) If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. |
Box running software 14.8 to 14.9.2.2: Problem with router. (N04) If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. |
Box running software 14.7 and earlier: The DHCP server was unable to supply an IP address. (N04) It might be temporarily out of IP addresses. Wait a few minutes, and then try connecting again. If the DHCP server is part of your home network, try increasing the number of IP addresses it can assign. |
Troubleshooting this error:
| Quick Steps |
Step 1: Reboot your cable modem and/or router, and then to the TiVo service. |
Network error message N05 or C105
| Box running software 20.2 and above: Problem with network settings. (C105) Change the DVR network settings to use a different (and unused) IP address. |
Box running software 14.8 to 14.9.2.2: Problem with network settings. (N05) Change the DVR network settings to use a different (and unused) IP address. |
Box running software 14.7 and earlier: The specified IP address (x.x.x.x) is already in use by another device on the network. (N05) Change your network settings to use a different (and unused) IP address. |
Troubleshooting this error:
| Quick Steps |
Step 1: If the box is using a static IP address, then it will need to be changed. See for instructions. Step 2: Reboot your network devices, then to the TiVo service. Note: If you need assistance rebooting your cable modem and/or router, please contact Sparklight. |
Network error message N06
| Box running software 14.8 to 14.9.2.2: Wireless Network Not Found. (N06) |
Box running software 14.7 and earlier: Could not connect to the wireless network. (N06) |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify your TiVo box has the latest to support the encryption used by your router. Step 2: Make sure your wireless network is operational and you have sufficient signal strength where the box is located. See article, for further instructions. Step 3: Verify you entered the correct the correct name of your network and/or the correct encryption key or password for your wireless network. Note: If you have a Sparklight wireless modem, and you do not know your wireless key please try the . If you continue to have issues please contact Sparklight. Step 6: If applicable, move your wireless adapterto improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. |
Network error message N07 or C107
| Box running software 20.2 and above: Router not found. (C107) If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router. |
Box running software 14.8 to 14.9.2.2: Router not found. (N07) If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router. |
Box running software 14.7 and earlier: The gateway (router) could not be located. (N07) |
Network error message N08 or C108
| Box running software 20.2 and above: Adapter not set up (C108) Change the DVR network settings to use this adapter. |
Box running software 14.8 to 14.9.2.2: Adapter not set up (N08) Change the DVR network settings to use this adapter. |
Box running software 14.7 and earlier: Your network adapter has not been set up for use with the box. (N08) Select Change network settings to begin setting up your network adapter. |
Troubleshooting this error:
| Quick Steps |
Step 1: TiVo Wireless N adapter: Verify that your adapter has been set up properly. Please see article. Note: If you have a Sparklight wireless modem, and you do not know your wireless key please try the . If you continue to have issues please contact Sparklight. |
Network error message N09 or C109
| Box running software 20.2 and above: Problem with network settings. (C109) Change the DVRs network settings to use this adapter. |
Box running software 14.8 to 14.9.2.2: Problem with network settings. (N09) Change the DVRs network settings to use this adapter. |
Box running software 14.7 and earlier: A gateway (router) has not been specified. (N09) Select Change network settings to specify the TCP/IP settings for your gateway. |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify your router is set to DHCP. Contact your router manufacturer for assistance. (Most routers default to this) |
Network error message N10
| Box running software 14.8 to 14.9.2.2: Wireless router not found. (N10) Verify that your access point is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location. |
Box running software 14.7 and earlier: The box could not connect to your wireless access point. (N10) Verify that your access point is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify you entered the correct name of your network and/or the correct encryption keyor password. Step 5: Reboot your cable modem and/or routers, and then to the TiVo service. |
Network error message N11 or C111
| Box running software 20.2 and above: Connection interrupted. (C111) This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.8 to 14.9.2.2: Connection interrupted. (N11) This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.7 and earlier: The connection was interrupted. (N11) There might be a temporary problem with your home network or your Internet connection |
Troubleshooting this error:
| Quick Steps |
Step 1: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, sufficient signal strength. Step 2: If applicable, move your wireless adapterto improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 3: Wait for 10 - 20 minutes, and then to the TiVo service. Step 4: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your cable modem and/or router, then to the TiVo service. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet. |
Network error message N12 or C112
| Box running software 20.2 and above: Problem with the Service. (C112) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.8 to 14.9.2.2: Problem with the Service. (N12) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.7 and earlier: The TiVo Service is not answering. (N12) There might be a temporary problem with the service |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet. |
Network error message N13 or C113
| Box running software 20.2 and above: Problem with the Service. (C113) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.8 to 14.9.2.2: Problem with the Service. (N13) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.7 and earlier: The TiVo Service is not answering. (N13) There might be a temporary problem with the Internet. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. Step 2: Verify you entered the correct name of your network and/or the correct encryption keyor password. Step 3: TiVo Wireless N adapter: Verify that your adapter has been set up properly. Please see article for assistance. Step 4: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet. |
Network error message N14 or C114
| Box running software 20.2 and above: Problem with the Service. (C114) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.8 to 14.9.2.2: Problem with the Service. (N14) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Box running software 14.7 and earlier: The TiVo Service is not answering. (N14) There might be a temporary problem with the service |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet. |
Network error message N15 or C115
| Box running software 20.2 and above: In Guided Setup: There is a problem with the connection. (C115) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (C115) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.8 to 14.9.2.2: In Guided Setup: There is a problem with the connection. (N15) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (N15) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.7 and earlier: In Guided Setup: Unrecoverable Guided Setup error. (N15) Restart the box. After Guided Setup: Problem encountered while connecting to the TiVo service. (N15) Restart the box and try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength. Step 3: If applicable, move your wireless adapterto improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 4: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet. Step 5: Reboot your cable modem and/or router, then to the TiVo service. |
Network error message N16 or C116
| Box running software 20.2 and above: In Guided Setup: There is a problem with the connection. (C116) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (C116) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.8 to 14.9.2.2: In Guided Setup: There is a problem with the connection. (N16) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (N16) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.7 and earlier: In Guided Setup: Unrecoverable Guided Setup error. (N16) Restart the box. After Guided Setup: Problem encountered while connecting to the TiVo service. (N16) Restart the box and try again. |
Troubleshooting this error:
| Quick Steps |
Step 1:Wait for 10 - 20 minutes, and then . Step 2: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength. Step 3: If applicable, move your wireless adapterto improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 4: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet. Step 5: Reboot your cable modem and/or router, then. |
Network error message N17 or C117
| Box running software 20.2 and above: In Guided Setup: There is a problem with the connection. (C117) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (C117) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.8 to 14.9.2.2: In Guided Setup: There is a problem with the connection. (N17) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (N17) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.7 and earlier: In Guided Setup: Unrecoverable Guided Setup error. (N17) Restart the box. After Guided Setup: Problem encountered while connecting to the TiVo service. (N17) Restart the box and try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then . Step 2: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength. Step 3: If applicable, move your wireless adapterto improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 4: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your network devices, then . |
Network error message N18 or C118
| Box running software 20.2 and above: In Guided Setup: There is a problem with the connection. (C118) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (C118) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.8 to 14.9.2.2: In Guided Setup: There is a problem with the connection. (N18) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (N18) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.7 and earlier: In Guided Setup: Unrecoverable Guided Setup error. (N18) Restart the box. After Guided Setup: Problem encountered while connecting to the TiVo service. (N18) Restart the box and try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 3: If applicable, move your wireless adapter to improve signal strength. |
Network error message N19 or C119
| Box running software 20.2 and above: In Guided Setup: There is a problem with the connection. (C119) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (C119) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.8 to 14.9.2.2: In Guided Setup: There is a problem with the connection. (N19) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (N19) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.7 and earlier: In Guided Setup: Unrecoverable Guided Setup error. (N19) Restart the box. After Guided Setup: Problem encountered while connecting to the TiVo service. (N19) Restart the box and try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the wireless . Step 3: If applicable, move your wireless adapter to improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 4: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your network devices, then . |
Network error message N20 or C120
| Box running software 20.2 and above: In Guided Setup: There is a problem with the connection. (C120) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (C120) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.8 to 14.9.2.2: In Guided Setup: There is a problem with the connection. (N20) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. After Guided Setup: Problem with the connection. (N20) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Box running software 14.7 and earlier: In Guided Setup: Unrecoverable Guided Setup error. (N20) Restart the box. After Guided Setup: Problem encountered while connecting to the TiVo service. (N20) Restart the box and try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength. Step 3: If applicable, move your wireless adapter to improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 4: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your network devices, then . |
Network error message N21 or C121
| Box running software 20.2 and above: Problem with the network. (C121) If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. |
Box running software 14.8 to 14.9.2.2: Problem with the network. (N21) If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. |
Box running software 14.7 and earlier: In Guided Setup: The DNS server was located, but is not responding properly. (N21) Verify that your network settings are correct. After Guided Setup: The DNS server was located, but is not responding properly. (N21) Verify that your network settings are correct and that there is a connection to the Internet. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength. Step 3: If applicable, move your wireless adapter to improve signal strength. Large electronic devices, such as TVs, stereos, microwaves, and other large devices, near your wireless devices can cause electronic interference. Step 4: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your network devices, then . |
Network error message N22 or C122
| Box running software 20.2 and above: Problem with the network. (C122) If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. |
Box running software 14.8 to 14.9.2.2: Problem with the network. (N22) If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. |
Box running software 14.7 and earlier: In Guided Setup: The DNS server was located, but is not responding properly. (N22) Verify that your network settings are correct. After Guided Setup: The DNS server was located, but is not responding properly. (N22) Verify that your network settings are correct and that there is a connection to the Internet. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Note: If you need assistance, please contact the router manufacturer. |
Network error message N23
| Box running software 14.8 to 14.9.2.2: Problem with the network. (N23) Verify that your network settings are correct. |
Box running software 14.7 and earlier: The password for the network is either incorrect or missing. (N23) Select Change network settings to make any necessary changes to your network name and password. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have sufficient where the box is located. Step 2: Verify you entered the correct name of your network and/or the correct . Step 3: Reboot your network devices, then to the TiVo service. |
Network error message N24 or C124
| Box running software 20.2 and above: Problem with the network adapter. (C124) Make sure all of the cables attached to the network adapter are securely connected. |
Box running software 14.8 to 14.9.2.2: Problem with the network adapter. (N24) Make sure all of the cables attached to the network adapter are securely connected. |
Box running software 14.7 and earlier: In Guided Setup: Problem encountered with the network adapter. (N24) Please make sure that your network adapter is securely plugged into a USB port on the back of the box. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Reboot your network devices, then to the TiVo service. Step 3: Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. |
Network error message N25 or C125
| Box running software 20.2 and above: Problem with the network. (C125) If the connection has worked before and you have not made any recent changes to your home router, try restarting the router. |
Box running software 14.8 to 14.9.2.2: Problem with the network. (N25) If the connection has worked before and you have not made any recent changes to your home router, try restarting the router. |
Box running software 14.7 and earlier: To connect to the TiVo Service, the TiVo box must use either UDP port 123 or TCP port 37. Neither of these ports was available. (N25) |
Troubleshooting this error:
| Quick Steps |
Step 1: Reboot your network devices, then to the TiVo service. Step 2: Verify that the your box needs to connect to the service have not been blocked. Specifically make sure that UDP port 123 and TCP port 37 have been unblocked. Note: If you need assistance, please contact the router manufacturer. SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo's MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet |
Network error message N26 or C126
| Box running software 20.2 and above: Problem with the network adapter. (C126) Unplug all the cables attached to the network adapter. Wait 15 seconds and plug them back in again. |
Box running software 14.8 to 14.9.2.2: Problem with the network adapter. (N26) Unplug all the cables attached to the network adapter. Wait 15 seconds and plug them back in again. |
Box running software 14.7 and earlier: In Guided Setup: Problem encountered while connecting to the TiVo service. (N26) |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: box. Step 3: Reboot your network devices, then to the TiVo service. |
Network error message N27 or C127
| Box running software 20.2 and above: No Network Connection. (C127) If you're using Ethernet, be sure the network cable is securely connected to both the router and the Ethernet/network adapter on the back of the DVR. If you're using MoCA (coax) networking, be sure the coax cable is connected to both the router and the back of your DVR. If you set a password for your MoCA network, be sure it is set correctly under Messages & Settings > Settings > Network and Phone > Change network settings > MoCA (coax) Connection. |
Box running software 14.8 to 14.9.2.2: No Network Connection. (N27) Make sure the network cable is securely connected to both the router and Ethernet port/network adapter on the back of the DVR. |
Box running software 14.7 and earlier: The TiVo box encountered a problem connecting to the network. (N27) Please make sure your network cable is securely plugged into the ethernet port/network adapter on the back of the TiVo box. |
Troubleshooting this error:
| Quick Steps |
Step 1: Ethernet only: Try another port on your router, or try replacing the cable. Steo 3: Reboot your network devices, then to the TiVo service. |
Network error message N30 or C130
| Box running software 20.2 and above: Check your Internet connection. (C130) If your computer can't connect to the Internet either, you may want to reboot your router. Some options will not be available until you fix your Internet connection. |
Box running software 14.8 to 14.9.2.2: Check your Internet connection. (N30) If your computer can't connect to the Internet either, you may want to reboot your router. Some options will not be available until you fix your Internet connection. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have sufficient signal strength where the box is located. Step 3: Verify you entered the correct the correct name of your network and/or the correct encryption key or password. Step 4: Reboot your network devices, then to the TiVo service again. Step 5: Reboot your TiVo box. |
Network error message N31 or C131
| Box running software 20.2 and above: Cannot connect to the service. (C131) Some options will not be available until this issue is fixed. Please try connection to the Service again. |
Box running software 14.8 to 14.9.2.2: Internet Connection Problem. (N32) If you set up your own DNS server (not common), verify that it is running and properly configured. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. Some options will not be available until you fix your Internet connection. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have sufficient signal strength where the box is located. Step 3: Verify you entered the correct the correct name of your network and/or the correct encryption key or password. Step 4: Reboot your network devices, then to the TiVo service again. Step 5: Reboot your TiVo box. |
Network error message N32 or C132
| Box running software 20.2 and above: Internet Connection Problem. (C132) If you set up your own DNS server (not common), verify that it is running and properly configured. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. Some options will not be available until you fix your Internet connection. |
Box running software 14.8 to 14.9.2.2: Internet Connection Problem. (N32) If you set up your own DNS server (not common), verify that it is running and properly configured. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. Some options will not be available until you fix your Internet connection. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have sufficient signal strength where the box is located. Step 3: Verify you entered the correct the correct name of your network and/or the correct encryption key or password. Step 4: Reboot your network devices, then to the TiVo service again. Step 5 . |
Network error message N33 or C133
| Box running software 20.2 and above: Cannot connect to the service. (C133) This is a temporary problem with the Service. Some options will not be available until this issue is fixed. Please try again in a few minutes. |
Box running software 14.8 to 14.9.2.2: Cannot connect to the service. (N33) This is a temporary problem with the Service. Some options will not be available until this issue is fixed. Please try again in a few minutes. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have sufficient signal strength where the box is located. Step 3: Verify you entered the correct the correct name of your network and/or the correct encryption key or password. Step 4: Reboot your network devices, then to the TiVo service again. Step 5 . |
Network error message N34 or C134
| Box running software 20.2 and above: Please Activate Service. (C134) This message is intended to notify you that the DVR is not subscribed to the TiVo Service. |
Box running software 14.8 to 14.9.2.2: Please Activate Service. (N34) This message is intended to notify you that the DVR is not subscribed to the TiVo Service. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Have you activated service on your box yet? Yes: Continue on to Step 1. Step 1: Has it been more than 24 hours since you have activated your box? Yes: Continue to Step 2. Step 2: Reboot your TiVo box. |
Network error message C138
| Box running software 20.2 and above: Problem with network settings. (C138) There is a problem with your network settings. The specified IP address is outside the range of allowed IP addresses. Change the TiVo box's network settings to use a different (and allowed) IP address. |
Box running software 14.8 to 14.9.2.2: This error will not appear on boxes running these versions of software. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Step 1: If the box is using a static IP address, then it will need to be changed. Step 2: Reboot your network devices, then to the TiVo service. Note: If you need assistance, please contact the router manufacturer. |
Network error message C139
| Box running software 20.2 and above: Problem with network settings. (C139) There is a problem with your network settings. The IP address assigned by the DHCP server in your home network is outside the range of allowed IP addresses. Configure the DHCP server to use a different (and allowed) IP address range. |
Box running software 14.8 to 14.9.2.2: This error will not appear on boxes running these versions of software. |
Box running software 14.7 and earlier: This error will not appear on boxes running these versions of software. |
Troubleshooting this error:
| Quick Steps |
Step 1: If the box is using a static IP address, then it will need to be changed. Step 2: Reboot your network devices, then to the TiVo service. Note: If you need assistance, please contact the router manufacturer. |
Troubleshooting C2xx Error Codes
Network error message C201
|
No Network adapter. (C201) Restart the DVR and try again, or choose a different type of network connection. |
Troubleshooting this error:
| Quick Steps |
Step 1: Remove the adapter from the TiVo box for 15 - 60 seconds and reconnect. Then to the TiVo service. Step 2: Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. |
Network error message C202
| Problem with router. (C202) If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router. |
Network error message C203
| Problem with router. (C203) If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. |
Troubleshooting this error:
| Quick Steps |
Step 1: Reboot your network and then to the TiVo service. Step 2: Reboot your router. Note: If you need assistance, please contact the router manufacturer. |
Network error message C204
| Problem with router. (C204) If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router's settings. If the connection has worked before, try rebooting your router. |
Troubleshooting this error:
| Quick Steps | Step 1: Reboot your network, and then to the TiVo service. |
Network error message C205
| Problem with network settings. (C205) Change the DVR network settings to use a different (and unused) IP address. |
Troubleshooting this error:
| Quick Steps |
Step 1:If the box is using a static IP address, then it will need to be changed. Step 2: Reboot your network, and then to the TiVo service. |
Network error message C206
| Incorrect Wireless Setup. (C206) Step 1: Make sure that the wireless adapter is securely connected and your router is switched on. Step 2: Check your network settings under Messages & Settings > Settings > Network & Phone then try again. Step 3: If your DVR was installed by your cable or satellite provider, contact them for further assistance. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have where the box is located. See How to configure network settings on your TiVo boxfor instructions. Step 2: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 3: If applicable, move your wireless adapter to improve signal strength. Step 4: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Verify you entered the correct the correct or password. Step 6: Reboot your network, and then to the TiVo service. Step 7: . |
Network error message C207
| Router not found. (C207) If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router. |
Network error message C208
| Adapter not set up. (C208) Change the DVRs network settings to use this adapter. |
Troubleshooting this error:
| Quick Steps | Step 1: Verify you entered the . Step 2: Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. |
Network error message C209
| Problem with network settings. (C209) Change the DVRs network settings to use this adapter. |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify your router is set to DHCP. Contact your router manufacturer for assistance. Step 2: Reboot your router. |
Network error message C210
| Wireless router not found. (C210) Step 1: Make sure that the wireless adapter is securely connected and your router is switched on. Step 2: Check your network settings under Messages & Settings > Settings > Network & Phone then try again. Step 3: If your DVR was installed by your cable or satellite provider, contact them for further assistance. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have sufficient where the box is located. Step 2: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. |
Network error message C211
| Connection interrupted. (C211) This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: If applicable, move your wireless adapter to improve signal strength. Step 2: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 3: Verify you entered the correct the. Step 4: Reboot your network, and then to the TiVo service. Step 5: . |
Network error message C212
| Problem with the Service. (C212) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: Verify that the needed to connect to the TiVo service are not blocked. |
Network error message C213
| Problem with the Service. (C213) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have where the box is located. See How to configure network settings on your TiVo boxfor instructions. Step 2: Verify you entered the . Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. |
Network error message C214
| Problem with the Service. (C214) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. |
Troubleshooting this error:
| Quick Steps |
Step 1:Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: Verify that the to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. |
Network error message C215
|
In Guided Setup: There is a problem with the connection. (C215) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. Otherwise: Problem with the connection. (C215) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C216
|
In Guided Setup: There is a problem with the connection. (C216) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. Otherwise: Problem with the connection. (C216) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C217
|
In Guided Setup: There is a problem with the connection. (C217) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. Otherwise: Problem with the connection. (C217) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error C218
|
In Guided Setup: There is a problem with the connection. (C218) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. Otherwise: Problem with the connection. (C218) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C219
|
In Guided Setup: There is a problem with the connection. (C219) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. Otherwise: Problem with the connection. (C219) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C220
|
In Guided Setup: There is a problem with the connection. (C220) You will need to restart the DVR and repeat Guided Setup from the beginning. Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear. Otherwise: Problem with the connection. (C220) This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error C221
| Problem with the network. (C221) If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C222
| Problem with the network. (C222) If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C223
| Problem with the network. (C223) Step 1: Make sure that the wireless adapter is securely connected and your router is switched on. Step 2: Check your network settings under Messages & Settings > Settings > Network & Phone then try again. Step 3: If your DVR was installed by your cable or satellite provider, contact them for further assistance. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have where the box is located. Step 2: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. |
Network error message C224
| Problem with the network adapter. (C224) Make sure all of the cables attached to the network adapter are securely connected. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Reboot your network, and then to the TiVo service. Step 3: Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. |
Network error message C225
| Problem with the network. (C225) If the connection has worked before and you have not made any recent changes to your home router, try restarting the router. |
Troubleshooting this error:
| Quick Steps |
Step 1: Wait for 10 - 20 minutes, and then to the TiVo service. Step 2: If applicable, move your wireless adapter to improve signal strength. Step 3: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 4: Powercycleyour network, and then force a connection to the TiVo service. |
Network error message C226
| Problem with the network adapter. (C226) Unplug all the cables attached to the network adapter. Wait 15 seconds and plug them back in again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Reboot your network, and then to the TiVo service. Step 3: Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. |
Network error message C227
| No Network Connection. (C227) Make sure the wireless adapter is plugged in correctly, and that your wireless router is switched on. |
Troubleshooting this error:
| Quick Steps |
Step 1:Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter. Step 2: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 3: Reboot your network, and then to the TiVo service. |
Network error message C230
| Check your Internet connection. (C230) If your computer can't connect to the Internet either, you may want to reboot your router. Some options will not be available until you fix your Internet connection. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have where the box is located. Step 3: Verify you entered the correct the correct name of your . Step 4: Rebootyour network, and then to the TiVo service. Step 5: . |
Network error message C231
| Cannot connect to the service. (C231) Some options will not be available until this issue is fixed. Please try connection to the Service again. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have where the box is located. Step 3: Verify you entered the correct the correct name of your . Step 4: Rebootyour network, and then to the TiVo service. Step 5: . |
Network error message C232
| Internet Connection Problem. (C232) If you set up your own DNS server (not common), verify that it is running and properly configured. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. Some options will not be available until you fix your Internet connection. |
Troubleshooting this error:
| Quick Steps |
Step 1: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. Step 2: Make sure your wireless network is operational and you have where the box is located. Step 3: Verify you entered the correct the correct name of your . Step 4: Rebootyour network, and then to the TiVo service. Step 5: . |
Network error message C233
| Invalid Network Settings. (C233) Step 1: Make sure that the wireless adapter is securely connected and your router is switched on. Step 2: Check your network settings under Messages & Settings > Settings > Network & Phone then try again. Step 3: If your DVR was installed by your cable or satellite provider, contact them for further assistance. |
Troubleshooting this error:
| Quick Steps |
Step 1: Make sure your wireless network is operational and you have where the box is located. Step 2: Unplug your network adapter for 15 - 60 seconds. Plug it back in, then to the TiVo service. |
Network error message C234
| Problem with network settings. (C234) There is a problem with your network settings. The specified IP address is outside the range of allowed IP addresses. Change the TiVo box's network settings to use a different (and allowed) IP address. |
Troubleshooting this error:
| Quick Step |
Step 1: Reboot your network devices, then to the TiVo service. |
Network error message C235
| Problem with network settings. (C235) There is a problem with your network settings. The IP address assigned by the DHCP server in your home network is outside the range of allowed IP addresses. Configure the DHCP server to use a different (and allowed) IP address range. |
Troubleshooting this error:
| Quick Steps |
Step 1: If the box is using a static IP address, then it will need to be changed. Step 2: Reboot eyour network devices, then to the TiVo service. Step 3: Reboot your router. Note: If you need assistance, please contact the router manufacturer. |
Troubleshooting C4xx Error Codes
Network error message C421
| The host DVR cannot be found. There may be a problem with your home network or the network connection on your TiVo device, or the device may have been unplugged. You can still watch shows from other TiVo devices on your network. |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify that all network connections are secure and that the cables are not crimped or damaged. Note: Multi-Room Streaming and TiVo Stream do not support a wireless connection. You will need to use an Ethernet or MoCA connection. |
Network error message C422
| Host Disconnected - Some DVRs Found There may be a problem with your home network or the network connection for your Host TiVo DVR may be unplugged. |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify that all network connections are secure and that the cables are not crimped or damaged. Note: Multi-Room Streaming and TiVo Stream do not support a wireless connection. You will need to use an Ethernet or MoCA connection. |
Netowrk error message C423
| Can't Connect to TiVo Box. (C423) The TiVo box could not be found. There may be a problem with your home network or the network connection on your TiVo boxes, or the TiVo box may have been unplugged. |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify that all network connections are secure and that the cables are not crimped or damaged. Step 2: If applicable, move your wireless adapterto improve signal strength. Step 3: Check connection of remote box to make sure it can connect. Step 4: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your network, and then to the TiVo service. |
Network error message C424
| Can't Connect to TiVo Box. (C424) The TiVo box could not be found. The Ethernet cable is unplugged. Make sure the network cable is securely connected to both the router and the Ethernet port on the back of this TiVo box. |
Troubleshooting this error:
| Quick Steps |
Step 1: Verify that all network connections are secure and that the cables are not crimped or damaged. Step 2: If applicable, move your wireless adapterto improve signal strength. Step 3: Make sure destination box can connect to network. Step 4: Verify that the needed to connect to the TiVo service are not blocked. Note: If you need assistance, please contact the router manufacturer. Step 5: Reboot your network, and then to the TiVo service. |
Network error message C425
| The host DVR cannot be found. The Ethernet cable is unplugged. Make sure the network cable is securely connected to both the router and the Ethernet port on the back of this TiVo device. |
Troubleshooting this error:
| Quick Steps | Plug the Ethernet cable into the TiVo device. |