I can hear TiVo system sounds, but I am unable to hear Live TV. How do I resolve this?

Note: If you cannot hear any audio from your TV, go to article.

To resolve a problem with being able to hear TiVo sounds while not hearing live TV sounds, perform the following steps:

Step 1: If you are using a cable box, check that it is not on mute, and that the volume is set at an audible level.

Step 2: Check your audio settings:

If you have a TiVo Series2 box and have Secondary Audio Program (SAP) set, you may not hear audio for some channels. To update your settings, go to TiVo Central > Messages & Settings > Settings > Audio > Television Audio.

If you have a TiVo Series3 or Premiere box, you may need to change your Dolby Audio setting. To do this, go to TiVo Central > Messages & Settings > Settings > Audio > Dolby Digital.

Step 3: Remove any other components between the signal source and the TiVo box (such as a VCR) and make sure that the audio cables from the signal source are connected directly to the box.

Note: If you have more than one set of audio cables coming from the signal source, remove them. Connect a single set of audio cables from the signal source to the box only.

Step 4: Remove the TiVo box from your entertainment system setup and connect the signal source directly to the TV, using the same inputs (if possible). If there is still no audio, the TiVo box is not causing the problem.

Step 5: Replace all cables from the signal source to the TiVo box (coax and composite; S-Video does not carry audio signals), one at a time. Discard any faulty cables.

Step 6: Restart or powercycle the TiVo Digital Video Recorder (box). For more information, go to article