I am experiencing an issue with a black screen on my TiVo. How do I resolve this?

If you are experiencing an issue with seeing a blank (black) screen, perform one or more of the following troubleshooting steps:

Step 1: Verify that your TV is set to the correct input.

Step 2: Check if parental controls are turned on. Press SELECT on your TiVo remote. If you receive a parental control password screen, enter your password to begin viewing the channel.

Step 3: Verify the DVR is not in Standby mode. Go to TiVo Central by pressing the TiVo button on your remote control. If you are not able to go to TiVo Central, for additional troubleshooting steps, go to My DVR powers on, but I do not see any screens.

Step 4: Is the channel blocked by V-Chip Technology? Press the Live TV button on your TiVo remote. If it displays V-Chip or Parental Controls, you may have restricted the viewing of this channel using V-Chip technology built into your television. Check your TV manual for information about changing these settings.

Step 5: Change to a different channel to see if other channels are viewable. If other channels are viewable and the DVR is equipped with CableCARDs, go to Troubleshooting CableCARD activation and channel issues.

Step 6: Restart the DVR. For more information, go to How do I powercycle or restart the DVR?

Step 7: Series2 only: Make sure that your cable box is powered on.

Step 8: Check to make sure that the parental controls on your cable box are turned off.

Step 9: Connect the cable box directly to the TV (bypassing the DVR).