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Premiere series DVRs using HD menus and running software version 20.2.2 and later have a Help menu option to assist you in troubleshooting connectivity for Multi-room viewing, Multi-room streaming, and other network issues.

How do I access Multi-Room Advanced help?
From TiVo Central, go to Settings & Messages > Help > Multiple TiVo Boxes > Streaming Between TiVo Boxes > Multi-room Advanced help.

What information does the Multi-Room Advanced help menu provide?
When all your DVRs are connected to the same network, they have made a connection in the last 90 days, and they are not experiencing network problems, the screen will display the following information:

Tips about the app:

The host DVR will not appear in the list.

Note: The host DVR is the one that you are currently viewing.

The list only populates if there are two or more TiVo DVRs on your network.

Note: If you have only one TiVo Premiere DVR, you may see no information on this screen.
You will see ALL DVRs on the network – regardless of whether they are on your account or not.

Series1, Series2, Series3, and Premiere Series DVRs not on your account typically show only the TSN; however, they will sometimes display the friendly name.

Note: A friendly name is a personalized name you have given your TiVo DVR such as Living Room, Bob's DVR, Second TiVo. For more information, see article?

How do I use the Multi-Room Advanced Help menu option for troubleshooting?
The Multi-Room Advanced Help menu option provides you quick access to all the information you need when troubleshooting issues you are experiencing with our Whole-Home Solution features. This helps you easily identify the root of the problem and complete the troubleshooting steps more efficiently. Listed below are troubleshooting steps below for situations in which the Multi-Room Advanced Help menu indicates that the DVR is not on your account:

Where the DVR name should be it reads: (Not on your account) OR Friendly name or TSN (Not on your account)

What does this mean?
The TiVo Service does not see the DVR or DVRs on your account.

How do I resolve this issue?
Step 1: Have you activated TiVo service on the DVR?
Step 2: Is the DVR currently connected to your network?
Yes it is: Go to Step 3.
No it is not: Connect the DVR to your network and run a test connection to the TiVo service.
Note: You will need to exit the Advanced troubleshooting app and come back in to refresh a new connection.

Step 3: Has the DVR connected to the TiVo service in the last 90 days?
Yes it has: Contact TiVo Customer Support.

No it has not: Force a connection to the TiVo service. If you are still unable to access the DVR through the Advance troubleshooting app after 3 connections, contact TiVo Customer Support.

Where the DVR name should be it reads: ! DVR-### (Not on your account)

What does this mean?
This will occur if:

The DVR is on your account but has not connected in the last 90 days.

The DVR is on your network but is not on your account.

The DVR is on a subnet of your network.

The DVR is a Series1, Series2, or Series3.

How do I resolve this issue?
Step 1: Have you activated TiVo service on the DVR?
No, TiVo service is not active: Activate your TiVo Premiere DVR and restart all TiVo DVRs on your network.
Yes, it is activated: Go to Step 2.

Step 2: Is the DVR currently connected to your network?
Yes it is: Go to Step 3.
No it is not: Connect the DVR to your network and run a test connection to the TiVo service.
Note: You will need to exit the Advanced troubleshooting app and come back in to refresh a new connection.

Step 3: Are you using wireless, Powerline adapter or MoCA for your network?

I am using wireless: Verify all DVRs using wireless have not changed to another wireless network. If a DVR is on a different wireless network, reconnect to your wireless network and run a test connection to the TiVo service. If the problem persists continue to Step 4.

I am using a PowerLine adapter: Powerline adapters can create sub-nets. Contact the manufacturer of your PoweLine adapter to confirm this is not the case. Once you have fixed this issue, run a test connection to the TiVo service. If the problem persists continue to Step 4.

I am using a MoCA network: Go to MoCA troubleshooting for more information on troubleshooting a MoCA network.
I am not using any of these types of networks: Continue to Step 4.

Step 4: Has the DVR connected to the TiVo service in the last 90 days?
Yes it has: Contact TiVo Customer Support .
No it has not: Force a connection to the TiVo service. If you are still unable to access the DVR through the Advance troubleshooting app after 3 connections, contact TiVo Customer Support.