Note: Our operations may be adjusted in response to the current status of COVID-19 cases on a location-by-location basis in order to best protect the health and safety of our customers, associates and communities. Our representatives are happy to answer any questions about our operations at 877-692-2253. You can also learn about self-service options at support.sparklight.com. We appreciate your cooperation in helping us protect the health and safety of our customers, associates, and communities.
Jump to these support articles discussing the impacts of Covid-19 on:
DATA & PLAN FAQs
Q: What types of services are you providing to assist low-income students and families?
A: We are currently offering a 15 Mbps internet plan for $10 per month for the first three months of service to help low-income families and those most impacted from coronavirus challenges, such as seniors and college students, through Dec. 31, 2021.
Sparklight is also proud to participate in the FCC Emergency Broadband Benefit program in an effort to help provide fast and reliable connectivity to customers who have been financially impacted during the pandemic. The FCC Emergency Broadband Benefit aligns with our purpose of keeping customers and communities connected to loved ones, work and school during this challenging time. The Emergency Broadband Benefit is a temporary FCC program to help households struggling to pay for Internet service during the pandemic. The program will provide a monthly discount of up to $50 per household (up to $75 in Tribal Lands in Oklahoma) toward broadband service for eligible households. Learn more at https://www.sparklight.com/ebb.
Additionally, Sparklight has partnered with ACA Connects and EducationSuperHighway for the "K-12 Bridge to Broadband" program to help school districts and states provide internet access for students in low-income households. Under this program, broadband service providers help school districts and states identify students that lack broadband at home and then supply these connections.
We have extended access to free public WiFi hotspots in the majority of our local office parking lots and other areas throughout the communities we serve through Dec. 31, 2021.
Please contact our representatives at 1-877-692-2253 for further assistance.
Q: Is there a WiFi Hotspot in my area?
A: Please call us at 1-877-692-2253 for WiFi locations in your area.
BILLING & PAYMENT FAQs
Q: Can I pay my bill online?
A: Absolutely. You can set up Easy Pay to have your payment made automatically every month, make a one-time online payment, or pay by phone using our automated system. You can also sign up to receive a text message when your bill is ready each month. Learn more about payment options via our support site.
CUSTOMER SUPPORT FAQs
Q: Are your offices still open?
A: The majority of our offices are open; however, our operations may be adjusted in response to the current status of COVID-19 cases on a location-by-location basis in order to best protect the health and safety of our customers, associates and communities. For information about a specific location, please visit Sparklight.com/locations or contact us online at Sparklight.com/chat or over the phone at 1-877-692-2253.
We appreciate your patience and cooperation as we navigate this evolving situation.
Q: Are your technicians currently doing in-home service calls/installations?
A: We are currently scheduling in-home service calls. However, this may change from time to time in response to the current levels of COVID-19 cases on a location-by-location basis.
When in-home service is scheduled, our technicians will ask the following questions before entering your residence:
- Is anyone in the home currently ill, recently ill, or experiencing symptoms of the Coronavirus?
You can learn about self-service options at support.sparklight.com. We appreciate your cooperation in helping us protect the health and safety of our customers, associates, and communities.
Q: What are your call center hours?
A: All departments can be reached at 1-877-692-2253 during the following hours:
- Technical Support continues to be available by phone 24/7.
- Billing representatives are available by phone and online chat from 8 a.m. to 5 p.m. Monday through Friday.
- Sales representatives are available from 6 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 4:30 p.m. Saturday (MST).
- The Sparklight Virtual Assistant is also available at Sparklight.com/chat.
Thank you for remaining a loyal customer. We appreciate your patience as we adapt to this evolving situation and look forward to continuing to meet your connectivity needs and more.