Impact of COVID-19 on Installations
In an effort to protect our customers, associates, and communities during the COVID-19 pandemic, we are currently prioritizing the installation of internet service to keep our customers connected. We appreciate your patience and cooperation as we continue to navigate this evolving situation based on input and recommendations from Public Health agencies and government officials.
Please be aware ordering TV and Phone service requires a technician to enter the home to install these services. In response to the current levels of COVID-19 cases, technicians may be unable to enter homes at this time.
When in-home service is scheduled, our technicians will ask the following questions before entering your residence:
- Is anyone in the home currently ill, recently ill, or experiencing symptoms of the Coronavirus?
- If we need to enter your home, are you willing to social distance and wear a mask?
Why does a technician need to come out for installation?
We at Sparklight want to make sure that your experience with us is enjoyable every step of the way. Our certified technicians double-check all the wiring in your home, deliver requested equipment, and answer any questions you may have about our services. By having our technicians onsite, future service calls can be avoided. To learn about Service Guard, a cost-effective Sparklight program to protect the wiring in your home, please click HERE.