FAQ about service transfer from Sparklight to Hargray Communications in Anniston

Hargray Communications Service Transfer

I just heard that my service in Anniston was transferred from Sparklight to Hargray Communications. Is this true?
Yes. We’ve entered into an agreement with Hargray Communications for the sale of our system in Anniston, Alabama.

Service and Billing Impact

 

How does this impact my service and monthly fees?
We don’t anticipate any immediate changes to the cost of your service. Rest assured, if any changes are scheduled to occur with your service, you will be contacted well in advance with that information, and both Sparklight and Hargray will work with you to ensure a smooth transition.

How will I be updated on changes to my service?
Any operational changes that impact customers will be provided well in advance from Hargray Communications via various communications such as customer statements, email, and online at Hargray Communications.

Will I continue to receive a bill from Sparklight?
Yes, you will continue to receive a bill from Sparklight, and you should continue to pay the bill as you have always done. Once network and billing integration is complete, you will start receiving a bill from Hargray. At that time, you will receive instructions regarding any payment options changes, as well as information about new products available to you through Hargray.

What changes can Sparklight customers expect over the long term?
Hargray and Sparklight share a common commitment to the delivery of industry-leading technology and local, personal customer service. We are confident Hargray will continue to provide you with the latest products and technical advancements while maintaining the highest level of reliability and customer care.

Local and Community Impact

Can I continue to visit my local Sparklight office?.
Like many other retail stores around the country, the Sparklight office is currently closed for the safety of our customers and our associates because of the continued impacts of COVID-19. Hargray will notify customers when they reopen the Anniston local office.  For more information, please visit the Hagray support website.

 

Will Hargray support the local community?
Hargray has served communities in the Southeast for more than 70 years, and they look forward to carrying this tradition forward with investments in communications infrastructure to fuel growth and economic prosperity in Anniston and the surrounding areas.