Frequently Used/Popular Links

• Coronavirus (COVID-19) Customer Assistance FAQs
• How to Add New, Change or Cancel Service
• Email and Text Message Preferences
• Local Bill Pay Locations

Billing & Payments

• Easy Pay
• Paperless Billing
• Online Bill Pay
• Payment Options

Managing Your Account

• Outage Text Message Notifications
• Payment History
• View Bill and Billing History
• User Accounts - Edit/Delete
• Checking Data Usage
• Forgot or Need to Change my Username or Password

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Understanding Your Statement

• 2021 Rate Adjustment - FAQ's
• Cable TV Charges
• Reading Your Sparklight Statement
• Franchise Fees and Taxes

Making a Payment

• Payment Processing

General Questions

• Easy Pay FAQ's
• Billing FAQs
• Security of Online Bill pay
• Error Accessing My Bill
• Online Bill Pay Browser Requirements
• Online Bill Pay Benefits