Frequently Used/Popular Links

• Coronavirus (COVID-19) Customer Assistance FAQs
• How Do I Set up New Service or Change or Cancel Service?
• How Do I Sign Up For Text Alerts?
• Local Bill Pay Locations

Billing & Payments

• Using Quick Pay – The Easiest Way to Pay Your Bill Online
• Rate Adjustments
• Easy Pay
• How do I set up paperless billing?
• Online Bill Pay
• Payment Options

Managing Your Account

• How Do I Update my Email Address?
• Updating Primary Admin/HeadofHousehold
• Can I Get Outage Alerts via Text?
• Payment History
• Where Can I Find My Billing Information?
• User Accounts - Edit/Delete

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Understanding Your Statement

• Cable TV Charges
• How Do I Read My Sparklight Statement?
• Franchise Fees and Taxes

Making a Payment

• How Long Do Payments Take to Process?

General Questions

• Easy Pay FAQ's
• Billing FAQs
• Security of Online Bill pay
• Online Bill Pay Browser Requirements
• Online Bill Pay Benefits