Q: Is it true that ValuNet Fiber will now be one of the Cable One family of brands?
A: Sparklight (formerly known as Cable One) has entered into an agreement to purchase ValuNet FIBER’s high-speed internet, video and voice business. We are very excited about this transaction, as Sparklight is a leading broadband communications provider serving more than 900,000 residential and business customers in 21 states with a strong commitment to exceptional customer care, cutting-edge technology, and the communities they serve.
Q: How does the sale impact my ValuNet FIBER service?
A: This transaction does not impact your ValuNet FIBER account, services or billing, and our local retail offices and customer care centers are still available to support you. You should continue to contact ValuNet FIBER for any customer care and/or technical support needs.
Q: After the acquisition, will ValuNet FIBER be renamed Sparklight?
A: No, we will continue to operate under the ValuNet FIBER name.
Q. I’m a new customer and I want to order service. Should I call Sparklight or ValuNet?
A. Please contact ValuNet directly to order service. ValuNet can be reached by calling 620-208-5555.
Q: What changes can ValuNet FIBER customers expect over the long-term?
A: ValuNet FIBER and Sparklight share a common commitment to the delivery of industry-leading technology and local, personal customer service. You can expect the same “white-glove” service you have come to expect from ValuNet FIBER, with the peace of mind knowing that we can now rely on Sparklight’s larger and more reliable internet backbone.
Q: What changes can Sparklight customers expect over the long-term?
A: You’ll be getting fiber internet service! Over the coming months, Sparklight customers will be contacted by Sparklight or ValuNet FIBER associates, and service calls will be scheduled to transition all of our Sparklight customers to the fiber network. We will work diligently to ensure this is a seamless transition for our customers.
Q. Since you’re moving my Sparklight service onto ValuNet’s all fiber network, pricing and packaging, will the cost of my services increase?
A. We don’t anticipate any immediate changes to the cost of your service. Rest assured, if any changes are scheduled to occur with your service, we will contact you well in advance with that information and work with you to ensure a smooth transition.
Q: How will I be updated on changes?
A: Any operational changes that impact customers will be provided well in advance via various communications such as customer statements, retail offices, email and online (www.myvalunet.com).
Q: Is it legal for Sparklight to buy ValuNet - a competitor?
A: It is, and Sparklight and ValuNet have worked together extensively over the past several months regarding this transaction. Together we have determined that our combined companies will not only continue providing outstanding products and services to the Emporia community, but we will ensure we are the kind of company that our community is proud to call a neighbor.