Phone service sold and installed prior to June 1, 2019:
Our phone service includes a power failure backup battery which is capable of powering the phone service (eMTA) for up to 8 hours in standby. The included battery does not provide backup power for cordless phones and customers who rely on cordless phones should provide their own power backup for their telephone set(s).
Testing your backup battery
A battery indicator LED on the front of the eMTA will indicate whether the included battery is functioning properly. Batteries contained within a Sparklight leaded Emta may be replaced by purchasing a battery from https://shop.surfboard.com/Sparklight-store/ or any other retailer that supplies a replacement battery compatible with the eMTA. Batteries supplied by Sparklight should be stored in the eMTA battery compartment and between -4 *F and 140*F.
Alternative Battery Backup
Customers who wish to use an alternative battery backup solution for an extended battery backup period can purchase an Uninterruptible Power Supply (UPS) from many brick-and-mortar and online retailers. While we do not endorse any particular solution, the following Uninterruptible Power Supply (UPS) solution is an example of one that is generally available for purchase in brick-and-mortar or online electronic retail stores and can provide 24 hours of battery backup for the phone EMTA provided by Sparklight:
(Both units are required for 24 hours of coverage)
Phone service sold and installed after May 31, 2019:
Our phone service utilizes equipment that is connected to your home’s power. Because our equipment does not include a backup battery source, if there is power interruption to your home, your service will not work. Backup batteries can be purchased to supply power to the phone equipment should a power outage occur. Uninterruptible Power Supplies (UPS) can be purchased from brick-and-mortar or online retailers that can provide up to 24 hours of power for our equipment. We’ve identified and tested two products manufactured by APC that offer a 2 year warranty, can operate between 5*F and 113*F have lights to monitor the power source, and include an easy test button. These two products can are listed below.
Alternative Battery Backup
Customers who wish to use a battery backup solution for an extended battery backup period can purchase an Uninterruptible Power Supply (UPS) from many brick-and-mortar and online retailers. The following Uninterruptible Power Supply (UPS) solution is generally available for purchase in brick-and-mortar and electronic retail stores
(Both units required for 24 hours of coverage)