You can view a copy of your phone bill by logging in to the Sparklight Customer Portal. Current and past statements are available for viewing.  Follow the instructions below to view your current phone bill:

1. Login to the Sparklight Customer Portal.
   
   
2. Once logged in, click on the ‘View Current Bill’ button in the Bill Pay panel.
   

You will be prompted to open and view a PDF version of your current bill.  (If you have not already done so, you will need to download the freely available Adobe PDF Reader by visiting https://get.adobe.com/reader/.)

NOTE: It may take up to 24 hours to update recent calls. Depending on the size of your call records and the speed of your internet browser, it may take several minutes to load your call records as it is collecting the full history of billed inbound and outbound calls. Toll-free numbers are not logged.

For additional instructions on Reading Your Sparklight Statement, click here. 

If you are a Sparklight subscriber with Economy Telephone service, or Unlimited Long Distance is not included with your plan, the cost to fax within the continental U.S. is $0.10 per minute.

Subscribers whose plans contain unlimited long distance will be able to send a fax without incurring charges or fees.

All phone customers can make international calls or a call that is placed anywhere outside the continental United States.  Follow the steps below to dial an international phone number:

1. Dial the IDD (International Direct Dialing Number). For example, the IDD to call from the United States is 011.
2. Dial the country code of the country you are trying to call. Every country has a country code, which you dial after the IDD. In some cases, the country code is shared among countries. For example, the United States (including Puerto Rico and Guam),Canada, and much of the Caribbean use country code 1. (visit https://countrycode.org/ to look up specific country codes).
3. Dial the city/area code (if any) for the number you are dialing. Smaller countries may not use city codes or area codes, while larger countries have hundreds of them. Because of the tremendous growth of global telecommunications, city codes and area codes change and/or are added frequently.

NOTE: If you attempt to dial a number more than 5 times in a 30-minute period, toll blocking will automatically be enabled which will prevent you from being able to make another call. Toll blocking can be disabled by accessing "My Phone" features and deactivating toll blocking.

Deactivate Toll Blocking by following these simple steps:

1. Login to the Sparklight Customer Portal.
2. Once logged in, click on the ‘Manage Phone’ link on the overview panel.
   
3. Click on the ‘Manage Phone Features’ link.
   
4. Click on the ‘Toll Block’ pencil/edit icon.
   
5. Click on ‘Enable’ or Disable’ and then ‘Apply Changes’
   
   
   

International rates can be found by visiting THIS PAGE.  Scroll down to ‘International Rate Lookup,’ select the desired country and click on ‘Find Rate.’

Customers who subscribe to our Standard level phone service will not be charged for long-distance calls within the continental United States.

Customers who subscribe to our Economy level phone service will be charged 10 cents per minute for calls within the continental United States.