MySparklight App Release Notes

CableOne

Designed for iPhone & Android

 

The MySparklight app is your gateway to a stress-free internet management experience. Download now to start enjoying a seamless connection and unparalleled control over your internet service.

 

2025

15.1.0 - Released on May 22, 2025

  • Manage My Service: You can now change your service by calling the number listed directly on the profile page. This update is part of an ongoing effort to make managing your service simple and straightforward.
  • Minor Fixes and Enhancements.

14.1.0 - Released on May 8, 2025

  • Enhanced error handling experience for the Bill Breakdown screen.
  • Improved logging for better monitoring and troubleshooting.
  • Minor fixes and general enhancements across the application.

14.0.0 - Released on Apr 25, 2025

  • View Bill Breakdown: Drill down into individual charges on your bill to better understand service fees, discounts, taxes, and other line items.
  • Minor Fixes and Enhancements: Added copyright information, updated icons, and corrected alignment issues.

13.0.0 - Released on Apr 21, 2025

  • Billing Statement: View and download past and current billing statements with a clear breakdown of charges.
  • Payment History: Access and filter your payment history with an improved UI for easy tracking.
  • Manage Payment Method: Add, update, or remove payment methods securely and get notified of expirations.
  • Minor Fixes and Enhancements: Fixed issue with security question, updated icons, and corrected alignment issues.

12.0.0 - Released on Mar 18, 2025

  • Performance Improvements for Paperless Billing Screens : Optimized Paperless Billing screens for faster performance and a smoother user experience.
  • Revamped Dashboard Page : A fresh, more intuitive dashboard design with improved navigation and better accessibility for select Family of Brands customers.
  • New: Release Notes Feature : Introduced a Release Notes section to keep users informed about the latest updates, improvements, and bug fixes directly within the app.
  • Minor Fixes : General bug fixes and performance enhancements for a seamless app experience.

11.0.0 - Released on Feb 27, 2025

  • Billing Landing Page: Redesigned page for quick access to billing information and streamlined transactions.
  • Walkthrough Experience for First-Time Customers: Interactive guide to help new users quickly get started with key features.
  • Paperless Billing Functionality: Introducing easy, eco-friendly paperless billing management.

10.0.0 - Released on Jan 28, 2025

  • Introduced the ability to manage multiple email accounts.
  • Redesigned navigation for intuitive use.
  • Upgraded common components for better experience.
  • Inclusive improvements for all users.
  • Enhanced performance and reliability.

Previous Versions:

2024

 

9.0.0 - Released on Dec 26, 2024

  • System Performance Improvements

8.0.0 - Released on Dec 2, 2024

  • Enhanced stability and reliability for chat functionality to ensure seamless communication.
  • Improved accessibility for Sparklight SmartCheck to provide an inclusive experience for all users.
  • Upgraded common components for better experience.
  • Minor Enhancements and bug fixes

7.1.0 - Released on Nov 9, 2024

    • Minor Fixes and Improvements.

7.0.0 - Released on Nov 1, 2024

  • New Billing Menu: Access a dedicated "Billing Menu" within the app, making it easy to view your current billing details, access transaction history, and make payments directly from your mobile device.
  • Minor Verbiage Updates & Fixes for enhanced clarity.
  • Improved Accessibility features for a more inclusive user experience.
  • Dashboard Streamlining for faster, more convenient navigation.

6.0.0 - Released on Oct 31, 2024

  • New Billing Menu: Access a dedicated "Billing Menu" within the app, making it easy to view your current billing details, access transaction history, and make payments directly from your mobile device.
  • Minor Verbiage Updates & Fixes for enhanced clarity.
  • Improved Accessibility features for a more inclusive user experience.
  • Dashboard Streamlining for faster, more convenient navigation.

5.1.0 - Released on Oct 17, 2024

  • Minor Fixes and Improvements.

5.0.0 - Released on Oct 2, 2024

  • Beta Launch for Select Family of Brands Customers We're excited to welcome Family of Brands customers to the MySparklight app—stay tuned!
  • Ticket Support New tickets now appear instantly, making it easier to track and resolve support requests.
  • Updated Password & Security Screens Our redesigned security screens make managing your settings simpler and more intuitive.
  • Session Management Enhancements Improved session management reduces interruptions while protecting your privacy.
  • Eero Speed Test Optimization Faster, more accurate speed tests for eero users.
  • Content & Accessibility Updates Minor content tweaks for clarity and accessibility fixes to ensure a more inclusive platform.

3.0.0 - Released on Aug 15, 2024

  • Eero Update Pages: New pages for updating Eero passwords and viewing device features.
  • Modem Speed Test: Test modem speed for Wall-to-Wall plan customers.
  • Redesigned Bill Summary: Updated design for clearer billing details.
  • New Dashboard Cards: Added Auto Pay and Paperless Billing cards.
  • Service Appointment Recommendation: Our app now identifies if a specialist is needed for persistent modem issues.
  • Enhanced Accessibility: Improved support for TalkBack and VoiceOver.
  • Bug Fixes & Stability Improvements: Various fixes and performance enhancements.

2.1.0 - Released on Jul 18, 2024

  • Minor update to improve screen loading performance.

2.0.6 - Released on Jul 11, 2024

  • Ticket Support: Customers can submit their requests, concerns, or feedback, which will be sent to the customer support team for assistance.
  • Improved Session Management: Enhanced the session management for better performance and reliability.
  • Enhanced Dashboard My Service Section: Split into "My Speed" and "My Data" with better graphical representation.
  • Minor Fixes :Improved Accessibility: Made improvements to accessibility features.

2.0.5 - Released on Jul 1, 2024

  • Bug Fixes.

2.0.4 - Released on Jun 23, 2024

  • Introduce a new section to manage Modem WiFi Password for supported modems – Retrieve Wifi Password, Update Wifi Password, Share Wifi Password
  • Fixed the issue where the modem displayed a yellow status despite functioning properly.
  • Minor fixes to suppress app crashes
  • Accessibility improvement in reading out links
  • Minor UI Changes for Feedback Screen
  • Configuration changes for Analytics

2.0.3 - Released on Jun 1, 2024

  • Minor UI Fixes
  • Send Push Notifications for Appointment Reminders, Billing Reminders, and Outage Status
  • User Management for the Account

2.0.2 - Released on Nov 9, 2024

  • Chat Functionality: Engage with ease! Enjoy dynamic conversations and enhanced user interaction through our newly integrated chat feature.
  • Plan Details with Phone: Stay informed! Access your plan details seamlessly with your phone services, bringing convenience to your fingertips.
  • Bill Payment Status Reporting: Our improved logic for bill payments ensures an accurate payment status, enhancing overall user experience.

2.0.1 - Released on Apr 27, 2024

  • Consume the Mobile APIs with token validation
  • Accessibility Fixes
  • Crashanalytics Fixes
  • Push Notification Fixes
  • Add Login Event info into Database
  • Mandatory Code Base Upgrade
  • Fixed bug for all Fiber modems showing as offline

1.5 - Released on Mar 22, 2024

  • Release Upgrade Availability Notification
  • Reboot Modem – Icon & Messaging Fixes
  • Changes made to General Information section in Accounts.
  • App Notifications Bug Fixes
  • Other Minor Fixes

1.4 - Released on Mar 4, 2024

  • Enabled Troubleshooting feature.
  • Enhanced Service Health and Manage Equipment Screens with Modem Health Check, Troubleshooting, and Quick Links.
  • Enhanced Account Screens with revised Email and Mobile Phone placement.
  • Streamlined paperless billing enrollment messages and added Confirmation Email reissue option.
  • Improved communication with customers through Critical Notifications via CableOne's Email Address.
  • Improved data source accuracy and rectified errors in General Information for customers.

1.3 - Released on Feb 12, 2024

  • We fixed a few bugs and made some upgrades to make My Sparklight even better.

1.2 - Released on Feb 9, 2024

  • We have some feature updates
  • Walkthrough for Mobile Application Menus
  • Download Billing Statement
  • Styling changed for Privacy and T&C links in Accounts Main screen
  • Style changed for the Logout button
  • Accessibility Feature Improvements
  • Minor Bugs fixes

1.1 - Released on Feb 1, 2024

  • Security features added for the data usage

1.0 - Released on Jan 26, 2024

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