At Sparklight, we want you to feel confident and informed every time you review your bill. That’s why we created the Sparklight Bill Explainer — an easy, interactive tool that helps you understand exactly what changed from one month to the next. No guesswork. No logins. Just clear answers when you need them.

Whether your bill went up, down or stayed the same, your Bill Explainer shows you what happened and why in straightforward, easy-to-follow language.

What Is the Bill Explainer? (And Why It’s Helpful)

Your Bill Explainer is a personalized online summary of your monthly bill. It highlights:

• What changed since your last bill
• New charges, credits or discounts
• A simple comparison of last month vs. this month
• A clear breakdown of your services

What’s in it for you?

• Clarity at a glance: Know exactly why your bill changed.
• Confidence: Understand the “why” behind your charges so nothing feels unclear or unexpected.
• Convenience: View it from your phone, tablet or computer — no login required.
• Time savings: Find answers instantly before needing to contact us.

How You’ll Receive/Access Your Bill Explainer

There are now several convenient ways to access your Bill Explainer, making it easier to review your monthly bill in the way that works best for you.

If you receive your bill by email, you’ll automatically get a secure link to your Bill Explainer each month. Just click the link in your bill notification email — that’s it. No password or portal login required.

You can also access your Bill Explainer in other places you may already use to manage your account, including:

• SMS text message alerts, if you’re enrolled in Text Alerts
• Our Interactive Voice Response (IVR) system when you call for billing details
• A link in your online customer account
• A link in the MySparklight App

What You’ll See in Your Bill Explainer

1. A Simple Monthly Summary

At the top, you’ll see a friendly explanation of how this month’s bill compares to last month’s — including the top items that had the biggest impact.

This quick snapshot highlights up to four of the most important changes so you can understand your bill in seconds.

2. A Clear Breakdown of Your Charges

Scroll down to see a line-by-line explanation of your plan, fees, discounts and credits.

3. Partial-Month or Transition Charges (only applies to select customers with special account circumstances)

If your plan changed, you upgraded your speed or your billing dates shifted, you may see prorated amounts. Your Bill Explainer shows exactly what those are and why they appear.

How to Get the Most Out of Your Bill Explainer

Look for the “What changed?” button

• It expands your personalized breakdown so you can explore every detail at your own pace.

Check it each month

• Your Bill Explainer link stays active for 30 days and reflects your account as of the day your bill was created.

Use it before contacting support

• Many customers find the answers they need right away.

Use the payment link if you're ready to pay

• You’ll see a “Pay Now” link included for convenience.

Having trouble accessing your Bill Explainer?

If you click your Bill Explainer link and see a message that the link has expired, don’t worry — it just means you're not viewing the current version.

Each Bill Explainer link is active for a limited time and reflects a specific billing cycle. For security and accuracy, only your most recent Bill Explainer is available.

What to do next

• Check your latest bill notification email or text message for your most recent Bill Explainer link
• Log in to your online customer account or MySparklight App to access the latest version
• If you’re using our IVR phone system, you can request a new link to be sent to you

This helps ensure you’re always viewing the most up-to-date summary of your bill.

If you still need help, you can chat with us by clicking the button on the bottom-right corner of this page.

Why We Built This Tool

We heard from customers who wanted a clearer, simpler way to understand their monthly bill. The Bill Explainer was built to make that easier — giving you more visibility, fewer surprises and faster answers when reviewing your charges.

This is part of our larger commitment to making your online experience straightforward, transparent and easy to navigate.

We appreciate you being part of the Sparklight community and hope the Bill Explainer makes reviewing your monthly bill simpler and more convenient. If you ever have questions, we’re always here to help.