How do I know my data is being collected and counted accurately?
Data collection is gathered using an industry-standard protocol called IPDR (Internet Protocol Detail Record). IPDR is a software-based technology that counts data usage on a per-subscriber basis using the customer's cable modem MAC address. Since a MAC address is used to collect data usage, upstream and downstream data usage for any device(s) connected through or to the modem is collected.
NetForecast is a 3rd party company that independently audits the accuracy of Internet Service Providers' data usage meters, drawing on a decade of experience auditing meters for ISPs serving 80% of US wireline Internet customers.
NetForecast performed active reference tests on Sparklight's broadband internet in which a NetForecast PC and server generated the only traffic on dedicated test lines. NetForecast performed independent traffic measurements, obtained hourly usage meter records from Sparklight for each location, and compared NetForecast's measurements with Sparklight's records.
Netforecast recently released a report validating the accuracy of Sparklight's broadband data usage meter system. According to the president of NetForcasting, Peter Sevcik, it was determined that Sparklight's meter is accurate and better than the industry standard.
You can view the complete report HERE