Internet
Find support for your Internet services
Outages, Construction & Maintenance
- Cable to be Buried FAQs
- How Do I Use Windows Firewall?
- Is There a Service Outage in My Area?
- Scheduled Maintenance
- What is a Splitter?
- What Ports Are Blocked on Sparklight Service?
Troubleshooting
- How Do I Troubleshoot My Internet?
- Troubleshooting Guidance FAQs
- Troubleshooting Internet Connection (Video)
- Customer Self-Install Kit (Video)
- Rebooting Your Phone Modem (Video)
- How Does a Splitter Affect My Service?
Modems
- How Do I Reboot My Modem?
- Does My DSL Modem Work With Your Service?
- How Do I Connect a New Modem?
- If I Have Two Computers do I Need Two Cable Modems?
- Important Message - Modem Upgrade
- Multi-Gig Internet Supported Modems – Residential Only
Data
Service
- How Do I Set up New Service or Change or Cancel Service?
- How Do I Read a Broadband Consumer Label?
- Can My Computer Support Speed Above 1 Gig?
- What Do These Internet Terms Mean?
- Seasonal Hold
- Gig Internet System Requirements
Surfing & Email
- Sparklight Email Retirement
- Streaming Sites
- Email Safety
- IM, VoIP and Video Conferencing
- Why Do Some Websites Load Slower?
- I Received an Error Message