Is there a service outage in my area?
Sparklight service may be interrupted from time to time due to major storms or other unforeseen reasons.
First, check the following articles to see if it's a local issue with equipment in your home:
To see if there is an outage in your area, or to report a down line or area service interruption:
- If you are a Sparklight customer, please call 1-877-692-2253.
- Enter your phone number or account number.
- If there is a temporary service outage in your area, you will hear an announcement
a. If you wish to report an outage, please hold the line and a representative will be with you shortly.
Duration of outages can vary, but are usually short in nature, as we dispatch crews as soon as we are aware of an interruption in service.