Here's a quick overview of the MySparklight app:

HOME

From the Home screen, you will see your service health (this will show you how your internet service is doing and if any issues are going on), outage information, and modem or billing issues (if any exist). You'll also find the Bill Summary section where you can click View Details to access paying your bill. If you scroll further down, you'll find the My Service section which allows you to view your current plan details as well as run a speed test and review your usage information.

SHOP

Clicking on Shop from the bottom will show you your internet upgrade options. You can also view your upgrade options when you click Upgrade Plan from the home page.

Please note that you can only upgrade your internet service at this time. If you wish to upgrade other services, please contact our customer service team for assistance.

Support

Clicking on Support from the bottom, allows you to view FAQs, use the search option to find related support articles, access the Sparklight Smart Check tool (automated troubleshooting scan), view and manage your equipment, and access our contact information.

Account

Selecting Account from the bottom will allow you to view your profile settings, access your password and security settings, update your notification preferences, manage users (if you are the primary account holder), submit feedback, log out from the app, view our privacy policy and terms and conditions, and view what version of our app you have installed.

For further details about each of these sections and what you can do on the MySparklight Mobile app, you may view A Detailed Overview of the MySparklight App.

Don't have the MySparklight app yet, no problem. To get started, please view Getting Started support article.