Here's a detailed overview of the MySparklight app:

For Help Logging In/Getting Started Visit our How Do I Get Started with the MySparklight Mobile App.

If you're short on time and just want a quick overview of the new app view A Quick Overview of the MySparklight App.

Home Screen

The Home screen gives you a quick snapshot of your account and important updates, while also providing easy access to the most commonly used features in the MySparklight app.

Watch featured videos and announcements directly within the app.

Manage Auto Pay and Paperless Billing with clear status indicators:

• Auto Pay – See if it’s active and easily update your payment method.
• Paperless Billing – View your enrollment status and opt in or manage your settings.

Stay informed about new updates and service alerts from Sparklight.

Billing Services

The Billing Services screen provides a complete view of your account’s billing and payment options, giving you easy access to manage your payments, view your payment history, and update billing preferences.

• Bill Summary
  Your Total Amount Due and due by date appear at the top of the screen. You can make a payment right away by selecting the Make a Payment option, ensuring you never miss a deadline.
• Auto Pay
  View your Auto Pay status and and linked payment method. Enable, update, or disable Auto Pay.
• Paperless Billing
  Stay eco-friendly by managing your Paperless Billing preferences. View your enrollment status, the email address associated with paperless statements, and enroll, update, or cancel your enrollment.
• Billing Options
  Access additional features to help you better manage your account:
  • Manage Payment Method
    Update, add, or remove your saved payment options to keep your billing up to date.
  • View Bill Breakdown
    See a detailed view of your current bill, including charges, fees, and credits.
  • View Payment History
    Check your past payments, including dates, amounts, and confirmation details.
  • View Billing Statements
    Access and download your monthly billing statements anytime.
• 

Support

The Support tab makes it easy to find answers and get help whenever you need it. Browse through organized Knowledgebase categories such as FAQs, Billing & Payments, Internet Service, and WiFi. Use the built-in search field to quickly look up articles on specific topics. If you need direct assistance, the Contact Us section provides convenient ways to connect with Sparklight Customer Support.

Account

The Account section allows you to manage your profile details such as your name and contact information, update your password and security settings, and control your notification preferences by toggling email and text alerts on or off. From here, you can also view the version of the app you have installed, access the privacy policy and terms and conditions, submit feedback to Sparklight, and securely log out when you are finished.

There’s so much you can do with the new MySparklight app! If you need assistance, our team is happy to help. You can  reach our support team 24/7 at 877-692-2253.