Are there fees for service technicians?

If you are unable to resolve issues with your equipment or service using our online self-help tools or an agent, it may be necessary to send a technician to your home for a service call.

If the problem is caused by Sparklight equipment or wiring, our technicians will resolve the issue at no charge. However, if it is determined that the issue is caused by equipment or wiring inside your home, the service call may result in a $45.00 fee.