Are there fees for service technicians?

If you are unable to resolve issues with your equipment or service using our online self-help tools or an agent, it may be necessary to send a technician to your home for a service call.

If the problem is caused by Sparklight equipment or wiring, our technicians will resolve the issue at no charge. However, if it is determined that the issue is caused by equipment or wiring inside your home, the service call may result in a $45.00 fee.

Sparklight offers a Wire Maintenance Program called Service Guard. Service Guard covers service visits by Sparklight technicians to your home to resolve many problems with wiring and equipment connections. You can add Service Guard for $5.00 a month to avoid any charges for covered problems. For more information regarding Service Guard, please click here.

Note: Service Guard is included for no additional charge in the Elite package.