In order to get the best reliability, value, and the fastest speeds with your internet service, your cable modem needs to be upgraded to a newer, more robust modem which uses the latest technology.
Our records indicate you are currently using a DOCSIS 2.0 modem, whose technology could be up to 5 years old. Newer DOCSIS 3.0 modems use more advanced technology which enables more reliable and faster speeds for the best online experience.
Please review the appropriate instructions below on how to replace your modem.
SPARKLIGHT PROVIDED MODEM
If you have a Sparklight provided modem, a key benefit is that replacement with a newer, advanced technology DOCSIS 3.0 modem, is available at no extra charge. Replacement is easy - simply bring your current modem to our office, and we'll provide a replacement DOCSIS 3.0 modem along with instructions on how to replace your modem.
CUSTOMER OWNED MODEM
If you own your own modem, the following options are available:
1. Purchase a DOCSIS 3.0 modem from a retail store. If you wish to purchase a new modem, please review our list of before purchasing. Easy to follow instructions on how to replace your modem can be printed to assist in changing out your modem.
2. Lease a DOCSIS 3.0 modem from Sparklight. If you wish to lease a modem, please contact us at 1-877-692-2253. Office hours may vary, so please check your local office hours and locations. Leasing a modem is a great option as future modem upgrades are at no additional charge. Plus, if your leased modem ever fails, we'll replace it for free.
eMTA Swapping Instructions:
Cable Modem Swapping Instructions:
Although upgrading can be an inconvenience, upgrading to the newer technology will ensure your internet service remains reliable and capable of receiving our fastest speeds for the most enjoyable online experience. If you have any questions concerning upgrading your modem or compatible modems, please contact our customer service department. Office hours may vary, so please click on the below link for office hours and locations.
Office hours and locations
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