How do I setup and/or retrieve my voice mail messages?

PLEASE NOTE: Voice mail is only available to those customers who subscribe to it as part of their phone package.

Setting up your voice mail is simple and only takes a couple of minutes. Here's how:

Activation Instructions

Step 1: From home phone - Dial *62
Your default pin has been provided to you in communications (email/letter) from Sparklight. If you do not have your default pin, please contact us for assistance.

Step 2: System will start mini tutorial and offer the following:

• Change pin (Password must be 4 - 19 digits)
• Record name
• Record personal greeting

Note: You have two minutes available to record your greeting message.

How to check messages

When there is a Voice mail waiting to be checked there will be an intermittent/stutter dial tone when the receiver is picked up or if the phone may have a red flashing light if it is equipped with a "voice mail waiting" indicator.

NOTE: A total of 100 voicemail messages can be stored on the Sparklight Voicemail service. Voicemails are not deleted automatically.

To check messages from home:

Step 1: Dial *62

Step 2: Enter Password and press "#".

To check messages away from home:

Step 1: Dial home number

Step 2: When the Voice Mail greeting starts playing, press *

Step 3: Enter password and press #

All methods of checking messages will lead to an identical Main Menu (As shown below)

• Review new messages - press 1
• Record new message - press 2
• Review other messages - press 3
• Change personal options - press 4

Ring Time
You can adjust the amount of rings before the voicemail answers the phone by logging into your Customer Portal.

Voicemail Auto-Login
This feature allows you to access your voicemail using your Sparklight telephone without entering your voicemail password. NOTE: You may hear "Welcome to your Com Pilot Voice portal..." prior to hearing voicemail menu options.

Notes: You can reset the password to default through the Web Portal. If you have Call Privacy set to "Anonymous", *55 will not work without having to enter your mailbox number and password. You can temporarily disable Call Privacy on a per-call basis by dialing *82 before dialing *55 to access your voice mail.