What features are available with Sparklight residential telephone service?
Please see the table below for a list of features available with your Sparklight residential telephone service:
Please note: We are updating our phone features and have provided both the old and new star codes where applicable for reference. Beginning September 1, 2025, only the new star codes will be in use.
|
Feature Name |
* Code |
Summary |
|
Anonymous Caller Rejection |
*77 |
Blocks all anonymous callers. |
|
Anonymous Caller Rejection Deactivation |
*87 |
Allows anonymous callers. |
|
Automatic Recall |
*69 |
Automatically connects you to the last number that called. (NOTE: This feature will no longer call you back when the line is available.) |
|
Cancel Call Waiting |
*70 |
Disables incoming Call Waiting calls for the duration of the current call. (This feature is OFF by default and must be activated on a per-call basis.) |
|
Call Forward |
*72 |
Ability to forward all calls to another number. [*72]+[immediately enter telephone number] |
|
Call Forward Deactivation |
*73 |
Disables Call Forwarding. |
|
Call Forward Busy |
*90 |
Ability to forward all calls to another number when user is busy. |
|
Call Forward Busy Deactivation |
*91 |
Disables Call Forwarding Busy. Ability to forward all calls to another number after set number of rings. |
|
Call Forward No Answer |
*92 |
Must dial full digit string. [*92]+[immediately enter telephone number] |
|
Call Forward No Answer Deactivation |
*93 |
Disables Call Forwarding No Answer |
|
Caller ID Delivery Blocking |
*67 |
Blocks outbound caller on a per-call basis; receiving party sees ''Anonymous'' on Caller ID. |
|
Note: If the party you are calling has Anonymous Call Rejection enabled, your call will be blocked. |
||
|
Caller ID Delivery |
*82 |
Delivers outbound caller ID on a per call basis. |
|
Customer Originated Trace |
*57 |
Allows customer to capture calling party information when calling party's information has been blocked. |
|
Selective Call Forwarding |
*63 |
Allows customer to forward calls from a specific list of numbers to one designated number. |
|
Selective Call Forwarding Deactivation |
*83 |
*83 used to deactivate the feature. |
|
Selective Call Rejection Activation and Deactivation |
*60 or *80 |
Rejects callers phone numbers specified in a reject call list. This feature is now available through the Customer Phone Portal at phone.sparklight.com. |
|
Do Not Disturb |
New Code: *78 Old Code: *21
|
Sends all calls to voice mail. Note: Your phone will not ring until this is disabled. |
|
Do Not Disturb Deactivation |
New Code: *79 Old Code: #21 |
Turns off do not disturb. Disables sending all calls to voicemail, allowing calls to ring through as normal. |
|
Voice Mail |
New Code:*62 Old Code:*55 |
Allows access to voice mail when calling from the Sparklight phone service. Caller will hear their own greeting then be prompted for voice mail pin. |
|
Priority Call |
*61 or *81 |
Distinctive ring tone for incoming calls from selected numbers. This feature is now available through the customer phone portal at phone.sparklight.com |
|
Caller ID (inbound) |
n/a |
Allows user to receive calling party's name and number on a Caller ID device. |
|
Caller ID (outbound) |
n/a |
Delivers customer's name and number to called party. |
|
Spontaneous Call Waiting Identification |
n/a |
Displays Caller ID information from a call while engaged in another call. |
|
3-Way Calling |
n/a |
Allows customer to set up a 3-way call. |
To access your phone features and listen to your voicemail online, navigate to your CommPortal at https://phone.sparklight.com.
Through CommPortal, you can:
- Listen to voicemail and view missed, received or dialed calls
- Manage your contacts
- Set up call forwarding or Do Not Disturb preferences
- Change your password
If you haven't yet set up your CommPortal account, visit https://phone.sparklight.com.
- USERNAME: Your 10-digit Sparklight phone number.
-
Your default password was provided to you in communications (email/letter) from Sparklight. If you do not have your default password, please contact us for assistance.
- You will be prompted to change your password when you log in for the first time.
Please note: The Economy Package only includes the telephone features "Customer Originated Trace" and "Outbound Caller ID".