Sparklight strives to produce a high level of reliability, stability, and security for our High Speed Internet Subscribers. As such, we constantly evaluate cable modems on our network for compatibility and performance. The following is an up to date list of cable modems that have been certified to work on the Sparklight GigaONE high speed internet network.

Sparklight GigaONE requires customers to use a DOCSIS 3 Cable Modem. These modems incorporate the latest cable technology, have the capability to deliver faster Internet speeds, and have a longer expected lifetime. Existing customers with older modems, using DOCSIS 2 technology, will still be able to utilize some Sparklight High Internet packages, but will not be able to utilize the faster High Internet speed packages without first replacing their modem. Sparklight strongly recommends customers select DOCSIS 3 modems which are capable of at least 32 channel bonding for the best speed performance.

Note: Sparklight Phone Service is only supported on Arris cable modems (eMTA) leased from your local Sparklight office or purchased through Arris.

GigaONE Approved Modems:

Telephone/Internet Modems (eMTA): None Currently supported - Your service may require a phone modem and an internet modem from the list above.

Note: Sparklight Phone Service is only supported on Arris cable modems (eMTA) leased from your local Sparklight office or purchased through Arris.

Only Cable Modems or EMTA's will work with our network; DSL modems are not compatible.

To view a complete list of Sparklight's approved modems, please click HERE

Note: If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source. Second-hand modems obtained from online sources may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP) for details.