GigaONE System Requirements

The minimum system requirements for GigaONE gigabit internet service are provided below:

PC:

• Windows 7 SP1 or better
• 4GB of RAM
• Gigabit Ethernet Card
• Cat 5e or 6 Ethernet Cable
• Gigabit Ethernet Router if you are using your own router

Macintosh:

• OSX or better
• 4GB of RAM
• Gigabit Ethernet Card
• Cat 5e or 6 Ethernet Cable
• Gigabit Ethernet Router if you are using your own router

GigaONE Supported Modems - Residential Only

Sparklight strives to produce a high level of reliability, stability, and security for our High-Speed Internet Subscribers. As such, we continually evaluate cable modems on our network for compatibility and performance. The following is a current list of cable modems that have been certified to work on the Sparklight GigaONE high speed internet network.

Sparklight GigaONE requires customers to use a DOCSIS 3.x Cable Modem (DOCSIS = Data Over Cable Service Interface Specification). These modems incorporate the latest cable technology, can deliver faster Internet speeds, and have a longer expected operational lifetime. Existing customers with older modems using DOCSIS 2 technology will still be able to utilize some Sparklight High-Speed Internet packages but will not be able to utilize the faster High-Speed Internet speed packages without upgrading to a DOCSIS 3 or DOCSIS 3.1 modem. Sparklight strongly recommends customers select DOCSIS 3 or DOCSIS 3.1 modems for the best speed performance

Note: Sparklight Phone Service is only supported on Arris cable modems (eMTA) leased from your local Sparklight office.

GigaONE Approved Modems:

GigaONE Supported Telephone/Internet Modems (eMTA)

None Currently supported - Your service may require a phone modem and an internet modem from the list above.

Sparklight Phone Service requires an eMTA to deliver the service.

Note: Sparklight Phone Service is only supported on Arris cable modems (eMTA) leased from your local Sparklight office.

DSL Modems

Only Cable Modems or eMTAs will work with our network; DSL modems are not compatible.
To view a complete list of Sparklight's approved cable modems, please click HERE.

Purchasing Your Own Cable Modem for GigaONE Service

If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source. Second-hand modems may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP) for details.