Gig Internet System Requirements

The minimum system requirements for Gig Internet gigabit internet service are provided below:

PC:

• Windows 7 SP1 or better
• 4GB of RAM
• Gigabit Ethernet Card
• Cat 5e or 6 Ethernet Cable
• Gigabit Ethernet Router if you are using your own router

Macintosh:

• OSX or better
• 4GB of RAM
• Gigabit Ethernet Card
• Cat 5e or 6 Ethernet Cable
• Gigabit Ethernet Router if you are using your own router

Gig Internet Supported Modems - Residential Only

Sparklight strives to produce a high level of reliability, stability, and security for our High-Speed Internet Subscribers. As such, we continually evaluate modems on our network for compatibility and performance. The following is a current list of modems that have been certified to work on the Sparklight Gig Internet high speed internet network.

Sparklight Gig Internet requires customers to use a DOCSIS 3.x Modem (DOCSIS = Data Over Cable Service Interface Specification). These modems incorporate the latest technology, can deliver faster Internet speeds, and have a longer expected operational lifetime. Existing customers with older modems using DOCSIS 2 technology will still be able to utilize some Sparklight High-Speed Internet packages but will not be able to utilize the faster High-Speed Internet speed packages without upgrading to a DOCSIS 3 or DOCSIS 3.1 modem. Sparklight strongly recommends customers select DOCSIS 3 or DOCSIS 3.1 modems for the best speed performance

Note: Sparklight Phone Service is only supported on Arris modems (eMTA) leased from your local Sparklight office.

Gig Internet Approved Modems:

Gig Internet Supported Telephone/Internet Modems (eMTA)

None Currently supported - Your service may require a phone modem and an internet modem from the list above.

Sparklight Phone Service requires an eMTA to deliver the service.

Note: Sparklight Phone Service is only supported on Arris modems (eMTA) leased from your local Sparklight office.

DSL Modems

Only Cable Modems or eMTAs will work with our network; DSL modems are not compatible.
To view a complete list of Sparklight's approved modems, please click HERE.

Purchasing Your Own Modem for Gig Internet Service

If you choose to purchase a modem, Sparklight recommends you purchase a new modem from a reputable source. Second-hand modems may not work properly on Sparklight's network even if listed above. Sparklight reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP) for details.