Logging In

• Account Lookup Tool
• What User Roles Are Available and What Capabilities Do They Have?
• Forgot my Password or Username or Change my Password
• Register for an Online Account
• Forgot Sparklight User ID

Billing

• Sparklight Paperless Billing FAQs
• How Do I Sign Up for Billing Alerts via Text?
• How Do I View My Bill?
• How Do I Manage My Payment Options?
• How Do I Make an Online Payment?
• Auto Pay

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General

• SPARKLIGHT CUSTOMER SUPPORT
• Self-Help Resources
• How Do I Make the Switch from Cable TV to Sparklight TV?
• Can I Get Outage Alerts via Text?
• What Can I Do in My Online Account? (Video)

Service Plan

• How Do I Update My WiFi Password Within My Online Account?
• How Do I run an Internet Speed Test Within My Online Account?
• How Do I Upgrade My Service?
• Where Do I View My Internet Plan Details?
• How Do I Check My Data Usage?

Profile Settings

• How Do I Update My Mobile Phone Number?
• How Do I Edit/Delete/Add Users?
• How Do I Manage Email Notifications?
• How Do I Update my Email Address?
• Updating Primary Admin/HeadofHousehold
• How Do I Sign Up For Text Alerts?

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Release Notes

• Online Account Release Notes