Why did I get an email appearing to be from Sparklight with one of these subjects: "This is very important", "Your email has been flagged", or "Your Sparklight account shall be suspended"?
Sparklight will NEVER ask for account information via email.
Some Sparklight customers may occasionally receive emails that appear to be from Sparklight, but actually are not. These emails are what is known as "phishing" emails, which are messages designed to collect confidential account information from Sparklight customer.
Many times you will also see that the sender of the email appears to be suspicious, and may even come from or point to a completely different company than Sparklight, where it will not show a Sparklight address anywhere. You may also notice some very serious grammatical or spelling errors throughout the email. This, paired with requests for personal information or to click on a link, are telltale signs that the message is not legitimate.
If you receive one of these emails, delete the email from your inbox and empty your deleted items folder to ensure the email is completely gone.
Note: Our abuse team cannot assist with phishing emails that do not originate from the Sparklight network.
Mark as SPAM
Step 1. Retrieve the email headers. If you are unsure on how to do this, please click HERE and select your email platform.
Step 3. Find the originating IP address where the email was sent from.
Step 4. Use Arin IP Lookup to locate who that belongs to. This should show who the internet service provider is and the contact email to their abuse department or NOC, so you may submit your report to them with the original headers.
Step 5. Forward the original email along with the attached headers to firstname.lastname@example.org only if it is originating from the Sparklight network.
Recently, phishing emails sent to our customers have had these subject lines "This is very important" "Your email has been flagged" "Your Sparklight account shall be suspended" "Notification" "CableONE Mail - Warning" "Service to your account may be discontinued" "WELCOME TO SPARKLIGHT™ 2016 NEW UPDATE"
Additionally, the body of the email may include terms such as: "We are terminating all unsecured email permanently, if you do not secure yours!" "Please kindly reply us with the following information below." "You might not be able to send nor receive new e-mails till you upgrade your email account." "Your email account will be blocked from sending and receiving emails if your email account is not verified within 24-48 hours." "Please be notified that the new Federal regulations on Personal Data Notification & Protection Act..." "Please click here to verify and update your account." "Dear Sparklight/email subscriber," "We are currently experiencing some serious technical problems with our servers." "Click here to update your account Sparklight:"
Here are some examples of phishing emails you may come across:
Example #1 Dear CableOne Customer,
It is strongly recommended that you update your CableOne account now. There are series of issues about misuse and theft of our customers CableOne account information's. We have update our security server for the year 2016 to enhance your online security and protect our customers from online fraud.
CLICK HERE to update your CableOne account
We Are Here For You.
Thanks for your anticipated co-operation, CableOne Technical Support Team.
Dear Sparklight.net User,
The below information's is from Sparklight.net maintenance. We write to let you know the reason for all this massages below kindly read it carefully and obey all the giving instruations.
Due to so much congestion in all Sparklight.net account users we need to upgrade to new version of a standard resource to avoid congestion's spam and viruses. Because it is disturbing our database so much.
Kindly reply fill in the columns below and send it back to us for fast upgrading of our database.
Note that if you did not update to our 2016 new version. In a couple of days from today your mail account will develop a problem that will result your Sparklight.net account to stop receiving massages. But you can send.
To avoid the technical error from your Sparklight.net account. Kindly send us the below information's
Confirm your e-mail identity below and send it back to us for fast upgrading.
First Name: Last Name: E-mail Address: E-mail Pass-word: Confirm Email Pass-word:
Kind Regards, Sparklight.net™ Account Services. Copyright 2015, Sparklight™ Inc All Rights Reserved.
If the email contains anything listed above, it is definitely not from Sparklight.
Dear Sparklight.net User,
This message is from web-mail messaging center, your Sparklight.net web-email account needs to be updated to the new 2016 version, due to overloading and spamming in the internet, we have decided to upgrade our services to serve our consumers a better service. We are removing access to all our mail clients.
Your email account will be upgraded to a new enhanced web mail user interface provided by Sparklight. Effective from the moment this email has been received from Sparklight.net webmail provider, we will discontinue the user from our web-mail services who refuse to update the following information below from our mail Lite interfaces.
Notification Code: CbaC0xZq16 To ensure your e-mail address book is saved in our database. Please click on this LINK DELETED and fill in the information below to help us upgrade your mail server.
Thank You for using Sparklight. Customer Service Center Sparklight Help Desk 2016.
Dear Sparklight User,
Due to the congestion in all Sparklight.net users you need to update your account with our released F-Secure Internet Security 2015 new version of a standard resource to avoid spam and viruses.
If you have not upgraded your account, reply and fill in the columns below to send it back to us for fast update of our database account instantly.
Warning. Lack of update will process your Sparklight.net mail account being temporarily blocked or prevented from our network and may not be able to receive or send e-mail due to the update.
You are officially inform to send us the below information via email below.
CONFIRM YOUR E-MAIL IDENTITY BELOW:
First Name: Last Name: E-mail Address: E-mail Pass-W0RD: Confirm Email Pass-W0RD: Service Address:
Click on reply and send us the above details.
Warning Code: Sparklight.B2AMOLW:
Kind Regards, Sparklight.net Account Services. © 2015 Sparklight.net Communications Corporation. All rights reserved.
- See more at: http://support.sparklight.com/Pages/AnswerDetail.aspx?a=164&Source#sthash.X2p7kv2Y.dpuf