Managing your account security is crucial for protecting your personal information. Follow these steps to change your password or recover your username/password if you've forgotten them:
Step-by-Step Guide
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Open the Mobile App
- Launch the mobile app on your device. If you haven't installed it yet, download now to start enjoying a seamless connection and unparalleled control over your internet service.
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Sign In to Your Account
- Use your registered username and password to sign in. If you don't have an account, you can register for an online account.
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Navigate to Account Settings
- From the home screen, tap on the Account button located at the bottom of the screen.
- Click on the Password & Security option
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Change Your Password
- Choose to Edit your password.
- Tap Save to update your password
Recovering Your Username or Password
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Forgot Username
- If you have forgotten your username, open the mobile app and tap on the Forgot Username link on the login screen.
- Follow the instructions to retrieve your username.
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Forgot Password
- If you have forgotten your password, open the mobile app and tap on the Forgot Password link on the login screen.
- Enter your username and follow the instructions.
Need Help?
If you encounter any issues or have questions, our support team is here to help. You can access support resources directly from the app by navigating to the Support section.