How to Change or Cancel Your Service in the Mobile App

We understand that your needs may change over time, and we are here to help you manage your services with ease.

* Please note that not all services can be canceled in the mobile app; for certain services, you may need to contact our support team for assistance.

Follow these steps to change or cancel your service:

Step-by-Step Guide for Changing Your Service in the Mobile App

1. Open the Mobile App
   • Launch the mobile app on your device. If you haven't installed it yet, download now to start enjoying a seamless connection and unparalleled control over your internet service.
2. Sign In to Your Account
   • Use your registered username and password to sign in. If you don't have an account, you can register for an online account.
3. Navigate to the Service Management Section
   • From the home screen, tap on the Account button located at the bottom of the screen and choose Profile.
4. Select Change Service
   • In the Manage My Service section, find and click on the Change Service option 
   • You will be presented with various service plans and options. Select the plan that best suits your needs and follow the prompts to complete the change. 

Step-by-Step Guide for Canceling Your Service in the Mobile App

1. Open the Mobile App
   • Launch the mobile app on your device. If you haven't installed it yet, download now to start enjoying a seamless connection and unparalleled control over your internet service.
2. Sign In to Your Account
   • Use your registered username and password to sign in. If you don't have an account, you can register for an online account.
3. Navigate to the Service Management Section
   • From the home screen, tap on the Account button located at the bottom of the screen and choose Profile.
4. Select Cancel Service
   • In the Manage My Service section, find and click on the Cancel Service option.
   • Before you decide to cancel, consider changing your service instead or contact us if you need to pause your service temporarily.
   • If you decide to cancel, click on the Cancel Service option under the Manage My Service section.
   • Help us improve our service by letting us know why you decided to cancel.
   • You will be asked to confirm your cancellation.
5. Return Equipment (if applicable)
   • If you own your equipment, it does not need to be returned.
   • If you are leasing equipment from us, such as a cable modem or digital receiver, please return the equipment to your local office to avoid any fees. In some cases, a technician can be scheduled to pick up the equipment for a convenience fee. Contact us if you need assistance.