Q. What is the Affordable Connectivity Program?
A. The Affordable Connectivity Program (ACP) is a long-term, $14 billion program offered through the FCC, which will help low-income households pay for broadband service.
Q. How do I enroll in the ACP?
A. For more information and steps to enroll, visit www.sparklight.com/ACP
Q. How do I know if I qualify for the new Affordable Connectivity Program?
A. Visit Affordable Connectivity Program for more information on if your household qualifies.
Q. What kind of discount will I receive?
A. Eligible households will receive a monthly discount of up to $30/per month (or up to $75/per month on Tribal lands) on all currently offered broadband plans available through Sparklight. If the price of service does not exceed $30 (or up to $75 on Tribal lands), a customer will not receive the full $30/$75 discount.
Q. How and when will the Affordable Connectivity Program discount be applied to my bill?
A. Accounts that are eligible for the ACP program and signed up through Sparklight will receive their appropriate credit of up to $30 (or up to $75/per month on Tribal lands) beginning with their next billing cycle.
Q. How much of a credit will I receive?
A. Your credit will be based on the base rate for the internet service you sign up for, excluding taxes, fees, and surcharges, up to a maximum of $30 per month (or up to $75 on Tribal lands).
Q. Are all Sparklight internet plans eligible for a discount?
A. Yes, all of our currently offered internet plans are eligible for the Affordable Connectivity Program discount.
Q. If my service costs less than $30, will I get the full $30 credit?
A. No, the discount applied will be limited to your actual charges for internet service, up to a maximum of $30 (or up to $75 on Tribal lands).
Q. I was not approved for the Affordable Connectivity Program, can I appeal?
A. Please follow any recommendations available at Universal Service Administrative Company, as this organization determines program eligibility.
Q. Can I sign up for service and the Affordable Connectivity Program at the same time?
A. You must opt-in to receive the discount, be an active internet customer and be verified for the Affordable Connectivity Program before we can apply your discount.
Q. If I enroll on the 4th of the current month, when will my Affordable Connectivity Program discount be applied to my bill?
A. Your discount will be applied to your current bill cycle.
Q. Can I use this credit to pay down an old bill?
A. No. This benefit is only applicable to current monthly service costs.
Q. Are deposits applicable to customers who qualify for the program?