Impacted channels: Starz/Encore channels, HBO/Cinemax channels, Bally Sports Regional Sports Networks, Stadium College Sports, Tennis Channel, INSP, and EWTN

Q: Why am I no longer getting certain channel in my channel line-up?
A: Earlier this month, satellite service provider Intelsat announced the loss of control over the Galaxy 15 telecommunications satellite, which was likely disabled by a geomagnetic storm. This satellite is responsible for assisting video providers like ourselves in transmitting signals for a number of channels across our channel line-up.

To offset interruption to their channels, programmers are currently moving impacted channel signals to a new satellite. In turn, we are working diligently with our satellite contractors to align with these alternate satellite signals and avoid extended interruption to video programming. We apologize for any disruption this issue may cause.

Q: How long will it be before the channels are back in my channel line up?
A: We are actively working with our satellite contractors to avoid extended interruption to video programming by aligning with an alternate satellite. Our goal is to restore these channels as quickly as possible to our customers. We apologize for any disruption this issue may cause.