My internet appears to be running slowly. How can I speed it up?
The first recommended step is a Sparklight speed test run on a computer connected directly to the modem with an Ethernet cable. This helps us determine whether the slow speeds are the result of Sparklight's service/equipment or something else. If the slow speeds are occurring solely on WiFi, then please reference our Support Article on Troubleshooting Wireless Internet.
To access the speed test, please log into Customer Portal. Once logged in click ''Services'' and select ''Check Speed''. Then click ''Go"
Note: Please make sure nothing is being downloaded/uploaded when running a speed test.
If the test result speeds are significantly less than the subscribed speeds, please try rebooting the relevant equipment by following these steps:
Step 1: Unplug the modem's power cord.
Step 2: If your modem has a backup battery, take it out.
Step 3: Wait 10 seconds. While the power is removed, ensure the coaxial cable on both ends are finger tight.
Step 4: Plug the power cord back in. If your modem has a backup battery, put it back in.
Step 5: Wait 60 seconds.
Step 6: Reboot the computer.
After these steps have been completed, re-run the speed test to see if this has fixed the issue.
If the speeds match the subscribed speeds, then Sparklight's network and equipment are functioning properly. If the speeds are substantially less than the subscribed speeds, please call our Technical Care Center at 877-MY-CABLE (877-692-2253) 24/7 for further assistance.