Q. Can I have my deposit refunded?

A. If you have had service for 6 months or longer and have had on-time payment history, upon your request, we can initiate a check refund or credit to your account.

If you cancel your service within the first 6 months and have had on-time payment history, a refund can be initiated as well. Before a refund can be processed, all equipment must be returned to the local office.

A check refund may take up to 4-6 weeks to receive.

Q. What does Sparklight do with my deposit?

A. Your deposit will be applied to your account to secure service and/or equipment. After six months of on time payment history, you can request for your deposit to be applied to your account as a credit or receive a refund check.

Q. Can you waive my deposit or can I make payments?

A. Unfortunately there is no way to waive or break the total up in any way. Your first month of service and any applicable install and deposit fee must be paid before we schedule the install or be paid with a money order on the date of install.