What is DMCA?

The Digital Millennium Copyright Act (DMCA) is a 1998 United States copyright law established to balance and protect the rights of copyright owners, online service providers, and internet users. 

What is a DMCA Complaint or Infringement?

The DMCA notice system is a tool to help enforce the protections that the DMCA provides.

To protect copyright owners from infringement, DMCA allows copyright owners to ask website administrators and/or service providers to remove infringing material quickly without having to resort to litigation. Sparklight links those complaints to the account which has infringed on the copyright.

How can I get a copy of the DMCA Complaint?

Sparklight provides a copy of the infringement which is accessible by logging into your Customer Portal

Follow these steps to retrieve a copy of the complaint:

1. Log into your customer portal: Customer Portal.
   
   

2. Click the "Services" tab on the top navigation bar.
   
   

3. Scroll down to the "Your Internet Plan" section.
   
   
4. If you have a DMCA Complaint, you will see a notification. Click on "Copyright Notices".
   
   
   
   If you are unable to access the notices, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.

How do I dispute a DMCA Complaint?

To dispute the complaint you will need to contact the complainant directly. The contact information for the complainant can be found by logging into your Customer Portal.

Follow these steps to retrieve a copy of the complaint:

1. Log into your customer portal: Customer Portal.
   
   

2. Click the "Services" tab on the top navigation bar.
   
   

3. Scroll down to the "Your Internet Plan" section.
   
   
4. If you have a DMCA Complaint, you will see a notification. Click on "Copyright Notices".
   
   
   
   If you are unable to access the notices, please call Sparklight’s 24/7 Technical Care Center at 877-692-2253 for further support.