What does Sparklight do with my deposit?

Your deposit will be applied to your account to secure service and/or equipment.

Can I have my deposit refunded?

If you have had service for 6 months or longer and have had on-time payment history, upon your request, we can initiate a check refund or credit to your account.

What if I cancel my service before I can request a refund on deposit?

If you cancel your service within the first 6 months and have had on-time payment history, a refund can be initiated as well. However, before a refund can be processed, all equipment must be returned to the local office.

How long does it take to receive a refund? 

A check refund may take up to 4-6 weeks to receive. A refund back to your card can take 5-10 business days. This will be dependent upon how long it will take your bank to post the refund.

Can you waive my deposit, or can I make payments?

Unfortunately, there is no way to waive or break up the deposit in any way. Your first month of service and any applicable install and deposit fees must be paid in full before we schedule a service install.