Why does it take certain websites so long to load?

There could be a number of reasons as to why it takes certain websites longer to load than others. A few common reasons are the page could contain a lot of graphics, pictures, or videos. Anything that is animated or auto-loading could cause a website to load slowly. Another issue might be with the servers for the website you are trying to access. If that is the case, the source of the slowdown could be:

The host server:

That is the computing device from which that website is sending you data. It might not be powered well enough or configured properly for the number of people using it or for high-usage periods.

The host server's internet connection:

The data transmission lines that the website's server uses might be jammed by a lot of users at particular times of day, or the user might need additional transmission lines for all the data it has to deliver.

Routers on the internet:

Typically, information passes through several routers to deliver information from a website to you. If one of them is having trouble pointing the information from one place to another, it can slow the delivery of the information you are trying to access.

These issues must be resolved by those responsible for the website:

They are likely aware of the problem, but if you cannot access the site you might want to try another communication channel.

If the issue continues, please call our 24/7 Technical Care Center 877-692-2253 for further assistance.