Sparklight Email Retirement

Effective July 14, 2022, Sparklight will no longer offer residential email service. As a result, your email accounts provided by Sparklight (name@cableone.net; name@newwavecom.net; name@nwcable.net; name@mycitycable.com) will need to be transitioned to a new email provider prior to that date.

Customers with an existing Sparklight email address who would like to save their email messages must select a new email provider and export their contacts and any emails they wish to save from their Sparklight email account no later than July 13, 2022. 

Any emails left in your Sparklight email account with a name@cableone.net; name@newwavecom.net; name@nwcable.net; name@mycitycable.com email address as of July 14, 2022 will be permanently deleted and unrecoverable.

Premium email services (such as Gmail and Mail.com), are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Sparklight’s service area. To create an email account with one of these free providers, visit:

FURTHER REQUIRED ACTION:

  1. If your Sparklight email address is your contact email for your Sparklight services, please contact us at 888-811-6802 to update your account with your new email address, or update it in your online customer portal.
  2. If you use your Sparklight email address to log in to Sparklight services such as Tivo or TV Everywhere, please update your login information with your new email address right away.
  3. If you’re using your Sparklight email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.

 

Sparklight Email Retirement FAQs

Why are you discontinuing my Sparklight email account?

Many of our customers have expressed the need for a more robust email offering than what Sparklight currently provides. Because of this, the number of customers using our email has steadily declined over the past several years and as a result, we are discontinuing email service.

Does this mean you’re no longer offering internet service?
Sparklight is continuing to offer internet service. We are simply retiring our email offering, as the number of customers using Sparklight email has steadily declined over the past several years due to the rise in the use of premium email services such as Gmail and Mail.com.
When will discontinuation of Sparklight email take place?

Anniston, Alabama; Monroe, Louisiana; Dexter, Missouri; Brazil and Vincennes, Indiana; and El Campo and Kingsville, Texas Residential Customers: Effective March 24, 2022, Sparklight will discontinue offering email service in your area. 

As a result, your email accounts provided by Sparklight (name@cableone.net; name@newwavecom.net; name@nwcable.net; name@mycitycable.com ) will need to be transitioned to a new email provider prior to that date.

All Other Residential Customers: Email will be discontinued for all customers by mid-2022. We will be discontinuing email service market by market over the next 12 months. You will receive advance communication via email with the timeframe of the email discontinuation in your area.
How will I know when email is being retired in my area?
You will receive 60 days’ notice before your email service is discontinued to allow enough time for a successful transition. During the 60-day window, you will receive multiple follow-up notices and reminders with helpful instructions on how to download existing emails and contacts; how to set up a new email account; and how to upload emails to your new email account. Our goal is to make this process as easy and seamless as possible.
Can I begin the process of moving my email before I receive notice from Sparklight?
Absolutely. You can sign up for an alternative email service and begin using it any time you like. Free email services with more robust offerings include Gmail or Mail.com.
What do I need to do once I receive a notification with the date my email will be retired?
Customers must select a new email provider and export their contacts and any emails they wish to save from their Sparklight email account.
OTHER ACTION REQUIRED:
  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH SPARKLIGHT: If your Sparklight email address is your contact email for your Sparklight services, please contact us at 888-811-6802 to update your account with your new email address.

  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH TiVO or TV Everywhere: If you use your Sparklight email address to log in to Sparklight services such as Tivo or TV Everywhere, please update your login information with your new email address right away.

  • UPDATE YOUR CONTACT EMAIL ADDRESS WITH OTHER SERVICES: If you’re using your Sparklight email address as a username or contact for any of your online billing accounts or social media accounts, we suggest you update those accounts with your new email address as soon as possible.
Can you recommend other email providers?

Alternative email providers include Gmail and Mail.com. 

What are the benefits of other email providers?

Premium email services (Gmail and Mail.com), are available at no cost and offer a vast array of functionality, including the ability to create multiple email addresses, abundant storage space, and a wide variety of email management tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Sparklight’s service area.

 

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