Find Your Sparklight Account Number — Use Our Lookup Tool

Are you new to Sparklight’s upgraded billing system and need to find your new account number to set up your online account — or for any other reason? Our lookup tool has you covered! Follow the instructions below to get your updated information.

How to Use the Tool

• Access the Tool: Go to the Sparklight Account Lookup Tool page.
• Enter Your Current Account Number:
  • Find the field labeled "Current Account Number" and enter your existing account number (the account number you’ve used previously).
  • Enter the correct number to avoid errors.  

• Select Current Brand Name:
  • Click on the dropdown menu labeled "Current Brand Name".  
  • A list of brand names will appear:
    • Hargray*
    • Cable America
    • Fidelity
    • ValuNet
  • Select the brand associated with your current account.  

*This tool will not display an updated account number for former Hargray customers until those accounts are transitioned to the new billing system in July.

• Retrieve Account Number: Click the "Retrieve Account Number" button.  

• System Displays Account Information:
  • The system will validate your details and retrieve your new Sparklight Account Number.  
  • If the details match, a success message will appear:
    • "We found your account information. Use your New Account Number below to start the registration process."  

• Masked Phone Number Display:
  • Along with your new Sparklight Account Number, the phone number linked to your account will be displayed in a masked format (e.g., (###) ###-8912).  
  • This format protects your privacy by showing only the last four digits.

• Proceed with Registration:
  • Click the "Start Registration" button to set up your account.  

• Your account number and masked phone number will be auto-populated on the registration page.

If you have any questions or need assistance, please contact us — we're here to help. And we're always happy to keep you connected!