As a valued customer, you can sign up for outage text message alerts. By signing up for these alerts, you will receive a text message when a service outage impacts internet service at your home, when the outage is resolved, and updates in between if the outage lasts more than two hours.

Kindly note that text messages will not be dispatched between 9:00 p.m. and 6:00 a.m. in order to avoid disturbing our customers during late evening and early morning hours
To sign up for text message alerts, follow the below steps.

Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools, such as text messaging, may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to fully integrate our systems in order to provide you with the best experience possible. For outage information, please contact our customer support team at 877-692-2253. Thank you for your understanding.

Step 1: Log in to your online account here: customer.sparklight.com. If you have multiple sign-ins on your account, the Primary Account (Head of Household) must be used to access this feature.

Step 2: After signing in, click the down arrow next to your account name in the top right of the page and click 'Profile Settings.'

Step 3: Next, scroll down to the section labeled 'Text Message Notifications' and click the pencil/edit icon next to it to edit your text message notification preferences. 

Step 4: Enter the cell phone number to which you want to receive notifications. Check off 'Opt-in' next to 'Outages' and click the 'Save' button to save your preferences. You can sign up for other text alerts on this page, including billing and appointment notifications; each type of notification provides details on what to expect.

You'll receive a success message letting you know your changes were saved.

If you wish to opt out of text message alerts, respond to the text message with the word 'stop.' You can also unsubscribe from your online account by clicking the edit/pencil icon and selecting the 'Opt-out' option next to the type of notice.

Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to continuously update our systems in order to provide you with the best experience possible. For all account or service information, please contact our customer support team at 877-692-2253. Thank you for your understanding.