Sparklight is committed to responsible and ethical eco-stewardship to lessen our impact on the environment. Sparklight has partnered with the Arbor Day Foundation to plant a tree on behalf of customers who switch to Paperless Billing. Through this partnership, 150,000 trees have been planted in Sparklight markets as well as areas ravaged by recent hurricanes.

Q: Why am I no longer receiving a paper bill?

A: When you sign up for paperless billing, you will no longer receive a paper statement in the mail. Instead, you will receive a monthly email reminder with a secure link to your online account on customer.sparklight.com, notifying you when your bill statement is ready to view online.

Q: How do I access my paperless bill?

A: Accessing your paperless bill is easy:

• Launch the mobile app on your device. If you haven't installed it yet, download now to start enjoying a seamless connection and unparalleled control over your internet service.
• Use your registered username and password to sign in. If you don't have an account, you can register for an online account.

Q: Will I be charged for this paperless bill?

A: No, paperless billing is free.

Q: What are the benefits to paperless billing?

A: Switching to paperless billing offers several advantages:

•  Convenience: Access your bills anytime, anywhere directly from your online account.
•  Eco-Friendly: Reduce paper waste and help protect the environment.
•  Security: Receive your bills securely online, reducing the risk of lost or stolen mail.

Q: Can I still receive paper bills if I prefer?

A: Yes, if you prefer to continue receiving printed statements by mail, you can opt-out of paperless billing. To opt out of paperless billing, open the mySparklight mobile app, sign in, go to Billing from the home screen, and in the Paperless Billing section select Manage.

Click on the Edit button in the Email Notifications section. On the next screen, enter the email address you wish to set as the primary email address for your account and then Click 'Save'.

Need Help?

If you encounter any issues or have questions about setting up paperless billing, our support team is here to help. You can access support resources directly from the app by navigating to the Support section.