As a valued customer, you can sign up for billing text message alerts. By signing up for these alerts, you will receive a text message when your invoice is available, past due, and when a payment has been made.
To sign up for text message alerts, follow the below steps.
- Open the Mobile App
- Launch the mobile app on your device. If you haven't installed it yet, download now to start enjoying a seamless connection and unparalleled control over your internet service.
- Sign In to Your Account
- Use your registered username and password to sign in. If you don't have an account, you can register for an online account.
- Navigate to the Account Section
- From the home screen, tap on the Account icon located at the bottom of the screen.
- From the home screen, tap on the Account icon located at the bottom of the screen.
- Notifications
- Tap Notifications from the Account menu.
- Tap Notifications from the Account menu.
- Edit Text Notifications
- Click on the Edit button in the Text Notifications section. On the next screen, enter the mobile phone number you wish to receive the text messages to, and then use the toggle next to Billing (and any other alerts you want, such as outages or appointment notifications) to turn them on or off. If a notification is enabled, the toggle will appear green; if it is disabled, it will appear gray. When you’re finished, tap Save to confirm your preferences. Each type of notification includes a brief description of what you can expect to receive.
- Click on the Edit button in the Text Notifications section. On the next screen, enter the mobile phone number you wish to receive the text messages to, and then use the toggle next to Billing (and any other alerts you want, such as outages or appointment notifications) to turn them on or off. If a notification is enabled, the toggle will appear green; if it is disabled, it will appear gray. When you’re finished, tap Save to confirm your preferences. Each type of notification includes a brief description of what you can expect to receive.
You'll receive a success message letting you know your changes were saved.
Message and data rates may apply. If at any time you wish to opt-out of text message alerts, simply respond to the text message with the word "STOP". You can also unsubscribe within your online account using the instructions outlined above.