I am receiving an error code on my digital receiver, what does it mean?
Often times an error code can be cleared by power-cycling your receiver. Unplug the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
Listed below are the definitions/explanations you may encounter.
Error Codes:
Dl - Dl is a reboot code on Motorola DCT boxes (cable T.V. receivers) which indicates a Guide Update. This reboot normally takes between 15 minutes and 1 hour but may take longer depending on the size of the update. DO NOT power down the box, this will restart the reboot process. This reboot may occur on every box within your home.
If the Dl code does not clear in 2 to 4 hours please call our support department and provide the techniciam with the specific error code you are seeing
DUI or DMI - This code is associated with the video interface that has to negotiate with the TV before it displays. The code may briefly appear on the cable box when the TV is first powered on but should then disappear.
If the code remains displayed on the box and services do not work:
Check behind all TV and cable equipment (cable box, TV, VCR, DVD, stereo receivers, etc) and the coax cable at the wall outlet for any loose or damaged connectors. If this does not clear the message please power-cycle your digital receiver.
HUNT/FR1/FR2 - HUNT, FR1 or FR2 codes indicate the box is searching for some type of frequency and generally requires no action. The codes on the LED display should clear within a couple of minutes.
If the codes do not clear power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
OFF SUVT - If see this on your TV:
Power the receiver off and on via the power button by either pressing the button on the front of the receiver or using the CBL and POWER buttons on the Sparklight remote control
Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
E00 - This is not an actual error but indicates normal conditions after initializing the box.
E01 - This error indicates the need to restore out-of-band signal. Please call our support department and provide the technician with the specific error code you are seeing
E02 - This error indicates an initialization error and the digital receiver requires a power cycle to recover.
Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
E07 - This error indicates a ROM Verification Failure and the digital receiver requires a power cycle to recover.
Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in.
E08 - This error indicates Faulty RAM, ROM, EEPROM, or POST Failure. Please call our support department and provide the technician with the specific error code you are seeing
E09 - This error indicates a dead battery or memory has been initialized. Please call our support department and provide the technician with the specific error code you are seeing
E11 - This error indicates an Invalid Unit Address Please call our support department and provide the technician with the specific error code you are seeing
E13 - This error means a Sys_Boot Initialization Failure. If this is the first time you are seeing this error there should be no issues.
E14 - This error means a System Startup Failure. If this is the first time you are seeing this error there should be no issues.
E15 - This error means the TSI Structure is corrupted. If this is the first time you are seeing this error there should be no issues.
E16 - This error code means a bad flash number specified for Initiate Flash Platform. The error has been logged, but should not be an issue.
E17 - This error code means a bad platform validation step number. The error has been logged, but should not be an issue.
E68 - If you see this error on your TV please call our support department and provide the technician with the specific error code you are seeing
All Other Error Codes
If you do not see your specific error code listed please try these steps to attempt to resolve your issue:
Login to your Secure Login | Sparklight and verify your account is active
Confirm you subscribe to the level of service you are trying to access
Verify there are no past due balances
Power-cycle your receiver by unplugging the power cord from the back of the receiver, wait 15 seconds, then plug the power cord back in