From time to time you may experience issues with your TV service such as the ones indicated below:

- Poor Picture Quality (lines, static, snow)

- Error Message "One Moment Please. This Channel Will be Available Shortly"

- Error Message "Channel Not Available" if you are subscribed to the channel

- Tiling or freezing of picture

Many times, these issues can be fixed by completing the steps below.

Step 1: Verify the coaxial cable between the outlet and Sparklight digital receiver (or TV if there is no digital receiver) is secure and finger tight.

Step 2: Unplug the power to the Sparklight digital receiver for 30 seconds and then plug it back in.

If you are still experiencing an issue after completing these steps, please contact our technical support team at 877-692-2253. Thanks!