After you log in to your Sparklight Online Account, go to the 'Settings' tab on the top navigation menu. Then select the sub-tab ‘Notification Preferences.’

For help logging in, check out our support article.                                                                                       

Click on the notifications that you’d like to sign up for, then click the ‘Save’ button to save your preferences. Check out our In-Browser Notifications support article for more details about these notifications.

You can also sign up to receive text alerts including outage and billing alerts.

Learn more about Text Message Alerts

Learn more about Outage Alerts

Learn more about Billing Alerts

Note: If you have joined Sparklight from CableAmerica, Fidelity, Hargray or ValuNet, please be aware that select Sparklight tools may not yet be fully integrated for your account. We apologize for the inconvenience and assure you we are working diligently to continuously update our systems in order to provide you with the best experience possible. For all account or service information, please contact our customer support team at 877-692-2253. Thank you for your understanding.